Opinion

For churn, try analytics, but with care

For churn, try analytics, but with care

Written by on March 30, 2015 in Opinion with 0 Comments
There are many problems that face telecoms operators today. Network congestion, investment challenges, dissatisfied customers, but probably the one that continues to keep CEOs awake at night is churn. Churn ... Read More
Smart meters – not so smart

Smart meters – not so smart

Written by on March 27, 2015 in BillingViews, Opinion with 0 Comments
Smart meters were some of the earliest devices heralding the Internet of Things (IoT) era – but have they lived up to expectations? Apparently not! And as we move headlong ... Read More
Gartner presents a bimodal model

Gartner presents a bimodal model

Written by on March 25, 2015 in Guest Blog with 0 Comments
Gartner has responded to the tension within IT organizations between their old-style legacy systems and modern IT practices with a model that it calls ‘Bimodal IT’. Bimodal IT outlines two ... Read More
The Regulator Cometh

The Regulator Cometh

Written by on March 24, 2015 in Opinion with 0 Comments
We are now convinced that the world of business is a networked puddle of arenas where companies that used to be locked into unforgiving concrete ‘industries’ now play. With this comes ... Read More
How long must we suffer bill shock

How long must we suffer bill shock

Written by on March 23, 2015 in BillingViews, Opinion with 0 Comments
We really should be beyond bill shock. And yet stories like this appear that make us hold our heads in our hands. Indeed the BillingViews team sympathise to such an ... Read More
Do you believe in magic (quadrants)?

Do you believe in magic (quadrants)?

Written by on March 20, 2015 in Opinion with 1 Comment
For some strange and inexplicable reason, our most popular story ever and one that continues to attract new readers every week, is a piece questioning Gartner’s Magic Quadrants written by ... Read More
What would you buy with your phone?

What would you buy with your phone?

Written by on March 19, 2015 in BillingViews, Opinion with 1 Comment
Without doubt our attitude is changing towards mobile payments. The question is how far and how fast would we go. Would we, for instance, buy a pink fluffy sofa with a ... Read More
Time to switch your bank account?

Time to switch your bank account?

Written by on March 19, 2015 in Guest Blog, Opinion with 0 Comments
Changing banks is one of those activities that most people seem to avoid. Despite the industry moving to seven day account switching, the number of customers switching bank accounts in ... Read More
Operators, everyone: think arenas not industries

Operators, everyone: think arenas not industries

Written by on March 18, 2015 in Opinion with 0 Comments
Several months ago I found myself in Istanbul. This, I hasten to add, was intentional. My madness does not stretch to random trips to random places – yet. This trip ... Read More
The time for omni-channel support is coming

The time for omni-channel support is coming

Written by on March 18, 2015 in BillingViews, Opinion with 0 Comments
With the latest Which? Survey into customer service amongst the UK’s broadband service providers just in, it seems timely to look at where providers need to aim to beat the ... Read More
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