Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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AI is in danger of becoming the answer to everything. Wrong!

AI is in danger of becoming the answer to everything. Wrong!

Written by on June 21, 2017 in Opinion with 0 Comments

Having blown away some of the hype around new technologies recently, notably AI and 5G, it is with sadness that we read that AI implementations will grow at an astonishing 162% CAGR until 2022. AI, which we have said a number of times, is quite good at some things and quite bad at others, is […]

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Nextdoor might just herald the next wave of social networks

Nextdoor might just herald the next wave of social networks

Written by on June 20, 2017 in Opinion with 0 Comments

It is not only Amazon that is reversing a trend. A not-so-new social network is gaining ground across North America and Europe. Called Nextdoor it is about regaining the feeling of local community that seems to be disappearing with some other ‘social’ networks we could mention. Sign up to Nextdoor and the first thing it […]

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Is the increase in disruption going to prove too risky for some?

Is the increase in disruption going to prove too risky for some?

Written by on June 19, 2017 in Opinion with 0 Comments

The recent spate of announcements emphasise (if emphasis were needed) the scale and range of disruption that is happening around us. It brings to mind a conference session from a couple of years ago. It was about arenas and disruption. Futurist Gerd Leonhard was suggesting that the word ‘industry’ is becoming obsolete. It is too […]

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Clearing away the hype smoke – just what is our industry on?

Clearing away the hype smoke – just what is our industry on?

Written by on June 15, 2017 in Opinion with 0 Comments

Whether it is recent events, human nature or something else entirely, the smokescreen of hype around several things seems to be clearing. The biggest hype in our industry is around 5G. 5G, we are told, will be the next big thing. It will enable a range of exciting applications (think autonomous cars, smart homes, smart, […]

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Applying the membership approach to telco customer experience

Applying the membership approach to telco customer experience

Written by on June 13, 2017 in Opinion with 2 Comments

The goal of achieving an emotional bond with customers in the telecoms industry is one step closer. According to a new paper from Openet, the key is building a community and attracting and engaging members of that community. While the membership approach may be rare in the telecoms world, and while it may not be […]

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Amazon to extend its loan service to third party sellers

Amazon to extend its loan service to third party sellers

Written by on June 8, 2017 in News with 0 Comments

(Reuters) – Amazon.com Inc has stepped up lending to third-party sellers on its site who are looking to grow their business, a company executive said in an interview on Wednesday. The e-commerce giant has doled out more than $1 billion in small loans to sellers in the past 12 months, compared with more than $1.5 […]

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Privacy and why telcos are losing another great opportunity

Privacy and why telcos are losing another great opportunity

Written by on June 7, 2017 in Opinion with 0 Comments

While all eyes were firmly on what Apple is doing in your home, some will have missed a rather important point. We have said for a while now that telcos have an opportunity to be the privacy advocate and champion as a way of keeping customers loyal. It now seems that they have missed the boat. […]

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Why unlimited data is stupid (and customers don’t want it)

Why unlimited data is stupid (and customers don’t want it)

Written by on June 1, 2017 in Opinion with 1 Comment

Wireless carriers in the US are in a race to the bottom. Analyst Chetan Sharma says that with the onslaught of unlimited data plans, the revenue from data went into reverse for the first time in over a decade. What is sad about this is that customers do not even want unlimited data plans, according to […]

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As the net neutrality debate rumbles on, operators get innovative

As the net neutrality debate rumbles on, operators get innovative

Written by on May 24, 2017 in Opinion with 0 Comments

The net neutrality debate looks set to rumble on for months, if not years. The impact on operators will differ region by region. But operators cannot afford to sit still and do nothing until the shouting has died down. They need to offer attractive services to their customers, or make the conscious decision to be […]

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Here’s how innovation is alive, well and thriving (in some telcos)

Here’s how innovation is alive, well and thriving (in some telcos)

Written by on May 22, 2017 in Opinion with 0 Comments

It seems that innovation is alive and well at Deutsche Telekom. For a start no-one in the company has their own desk, according to Erik Meijer, head of Group Innovation, “not even the CEO. In fact, my secretary’s first task in the morning is to figure out where I am”. This – sadly rather sparsely […]

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