Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Will the backlash against the lack of data privacy actually backfire?

Will the backlash against the lack of data privacy actually backfire?

Written by on August 10, 2017 in Opinion with 0 Comments

This week the UK was on track to catch up with the rest of Europe by announcing its version of the ‘right to be forgotten’ law. This is obviously good news for privacy advocates. But you have to wonder if the backlash – if backlash it is – against overuse of people’s data will swing […]

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How to hack Ukraine’s infrastructure, a car wash, anything

How to hack Ukraine’s infrastructure, a car wash, anything

Written by on August 1, 2017 in Opinion with 0 Comments

It turns out that the much publicised hack of Ukraine’s infrastructure was more about human behaviour as ancient IT. In fact, more so. The head of Microsoft went to work on the problem and started in the President’s office. He found that every computer had the same login and password (let’s guess at ‘President’ and […]

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Why human nature gets in the way when it comes to security

Why human nature gets in the way when it comes to security

Written by on July 26, 2017 in Opinion with 0 Comments

It is not the most comfortable feeling when you see fit to disagree with a President. Oddly, the President on this occasion is not the incumbent, but Franklin D. Roosevelt. He famously said, during his inaugural speech, “let me assert my firm belief that the only thing we have to fear is…fear itself — nameless, […]

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Whatever the ‘next big thing’ is, you can bet someone’s working on it

Whatever the ‘next big thing’ is, you can bet someone’s working on it

Written by on July 19, 2017 in Opinion with 0 Comments

As the iPhone prepares to celebrate its 10th birthday, some in the industry are wondering what the ‘next big thing’ will be. It seems that just when things become comfortable (technology takes about 10 years to become ‘invisible’ and comfortable), the visionaries begin to question, well, everything. Apple and Microsoft not only foresaw the end […]

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For operators, innovation is mandatory and BSS is the key

For operators, innovation is mandatory and BSS is the key

Written by on July 13, 2017 in Opinion with 0 Comments

Andrew Penn, the CEO of Telstra, said that the price of data will be zero in five years’ time. He didn’t say this in private, or at a small breakfast meeting, but during his keynote speech at the recent GSMA event in Shanghai. It was a real wake up call to the industry. Innovation, therefore, […]

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AI is in danger of becoming the answer to everything. Wrong!

AI is in danger of becoming the answer to everything. Wrong!

Written by on June 21, 2017 in Opinion with 0 Comments

Having blown away some of the hype around new technologies recently, notably AI and 5G, it is with sadness that we read that AI implementations will grow at an astonishing 162% CAGR until 2022. AI, which we have said a number of times, is quite good at some things and quite bad at others, is […]

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Nextdoor might just herald the next wave of social networks

Nextdoor might just herald the next wave of social networks

Written by on June 20, 2017 in Opinion with 0 Comments

It is not only Amazon that is reversing a trend. A not-so-new social network is gaining ground across North America and Europe. Called Nextdoor it is about regaining the feeling of local community that seems to be disappearing with some other ‘social’ networks we could mention. Sign up to Nextdoor and the first thing it […]

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Is the increase in disruption going to prove too risky for some?

Is the increase in disruption going to prove too risky for some?

Written by on June 19, 2017 in Opinion with 0 Comments

The recent spate of announcements emphasise (if emphasis were needed) the scale and range of disruption that is happening around us. It brings to mind a conference session from a couple of years ago. It was about arenas and disruption. Futurist Gerd Leonhard was suggesting that the word ‘industry’ is becoming obsolete. It is too […]

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Clearing away the hype smoke – just what is our industry on?

Clearing away the hype smoke – just what is our industry on?

Written by on June 15, 2017 in Opinion with 0 Comments

Whether it is recent events, human nature or something else entirely, the smokescreen of hype around several things seems to be clearing. The biggest hype in our industry is around 5G. 5G, we are told, will be the next big thing. It will enable a range of exciting applications (think autonomous cars, smart homes, smart, […]

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Applying the membership approach to telco customer experience

Applying the membership approach to telco customer experience

Written by on June 13, 2017 in Opinion with 2 Comments

The goal of achieving an emotional bond with customers in the telecoms industry is one step closer. According to a new paper from Openet, the key is building a community and attracting and engaging members of that community. While the membership approach may be rare in the telecoms world, and while it may not be […]

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