Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Mobile advertising, Wall Street, and the Facebook fallacy

Mobile advertising, Wall Street, and the Facebook fallacy

Written by on April 29, 2016 in Opinion with 0 Comments

Come, celebrate with us – and pretty much the whole of Wall Street – as Facebook announces much better than expected results. Their first quarter brought in over $5 billion in revenue, and profit forecasts are 15 cents per share higher than expected. With over 1.5 billion monthly users and Mark Zuckerberg turning on the […]

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Vodafone needs to learn customer service, fast

Vodafone needs to learn customer service, fast

Written by on April 28, 2016 in Billing & Payments, Opinion with 0 Comments

It is interesting to note that when it comes to customer scoring of mobile phone companies in the UK, those that have no network come out top. In a recent Ofcom survey, GiffGaff comes out top with 79 percent, four stars for customer service and five stars for value for money. Vodafone, on the other […]

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Interview with Gerry Donohoe – on NFV, VNS and virtualisation

Interview with Gerry Donohoe – on NFV, VNS and virtualisation

Written by on April 27, 2016 in Billing & Payments, Opinion with 0 Comments

Amongst all the hype and general hoohah surrounding NFV, VNS and every other acronym to do with virtualisation, we decided to catch up with Openet’s Technical Director, Gerry Donohoe (GD) to find out what is actually going on. DisruptiveViews (DV): When we spoke with Niall Norton not so long ago, he said that you haven’t […]

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Is ad blocking driving more sophisticated browsers?

Is ad blocking driving more sophisticated browsers?

Written by on April 21, 2016 in Opinion with 0 Comments

It started with an innocent suggestion. Why not try Air France? In response I flipped open the browser, looked at flights, considered the length of stop overs, weighed prices and after possibly five minutes on the site, rejected the idea. Ever since, Air France adverts appear on everything I do. Scrolling numbly through Facebook, behold, […]

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The Data War – a blockbuster starring Sam Security and Pete Privacy

The Data War – a blockbuster starring Sam Security and Pete Privacy

Written by on April 15, 2016 in Opinion with 0 Comments

Countries used to go to war over oil, and may do again. Right now, it seems increasingly likely that companies will go to war over data. After all, it is the new oil (although its value may be going the same way). For a long time, we were in the thrall of the big tech […]

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Open a new bank account? Sorry, ‘the computer says no’

Open a new bank account? Sorry, ‘the computer says no’

Written by on April 14, 2016 in Opinion with 5 Comments

We are exhausted. In January we reported on our futile efforts to open a new bank account. The experience was quite like a visit to the proctologist. What we had no idea of at the time was that we were nowhere near the end of the road. And certainly nowhere near opening a bank account. […]

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Will chatbots revolutionise or wreck customer service?

Will chatbots revolutionise or wreck customer service?

Written by on April 13, 2016 in Opinion with 6 Comments

A wave of announcements and news about chatbots can only bring out the cynics at DisruptiveViews. Tiny little machines that understand what we do and deliver personalised services accordingly? How long have we been trying to do that, with little, no, or a negative impact? Announcements from Facebook’s Mark Zuckerberg about how he will gradually turn […]

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Disruption-as-a-Service, hackers get hot on customer experience

Disruption-as-a-Service, hackers get hot on customer experience

Written by on April 11, 2016 in Opinion with 0 Comments

As Tony Poulos rightly pointed out the other day, data – once heralded as the new oil – is so pervasive that its value is disappearing. This is certainly true of our travels online, as advertisers try (largely in vain) to shove relevant adverts in our way. It is also true of the hackers on the […]

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The Internet of Things is now the Internet of [insert name of industry]

The Internet of Things is now the Internet of [insert name of industry]

Written by on April 8, 2016 in Opinion with 0 Comments

You know you have hit a tipping point when a ‘technology’ topic is discussed on morning radio. The Internet of Things has hit this tipping point. It also seems to be the point when the divide between common sense and insanity becomes very obvious. One such conversation on the radio was about a new range of […]

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A Brave new world and the way ahead in the ad blocking wars

A Brave new world and the way ahead in the ad blocking wars

Written by on April 7, 2016 in Opinion with 0 Comments

You would be forgiven for thinking that we are slightly obsessed about the advertising world. We are not alone. Many industry observers are fascinated by the ad blocking vs advertising battle. Now, browsers such as Brave, and add-ons such as Redmorph are appearing that might shed some light on the future. Brave has incorporated bitcoin […]

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