Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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For a truly successful digital experience, remember the human touch

For a truly successful digital experience, remember the human touch

Written by on October 24, 2017 in Opinion with 0 Comments

It is tempting to believe that installing all those home devices, such as security, lighting and monitoring will be an easy task. Surely in this digital age, an app or some remote bot can open, install, test and guide you through the process. Not so, according to a survey of 2,000 consumers across five countries, […]

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Digital transformation amongst CSPs is not going too well: survey

Digital transformation amongst CSPs is not going too well: survey

Written by on October 24, 2017 in Opinion with 2 Comments

It will come as no, or little, surprise that digital transformation programmes among Communications Service Providers (CSPs) are not going as well, or as fast as we would like. The reason, as usual, is not about things technical, it is about things cultural and about communications (or the lack of communications). This is the main […]

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Are we looking at the return of a subscription model for publishers?

Are we looking at the return of a subscription model for publishers?

Written by on October 20, 2017 in Opinion with 1 Comment

The digital advertising model is broken. And finally publishers are accepting this fact. It is not before time, the rest of the world, digital or otherwise, spends much of its time saying that we now live in a subscription economy. The irony, of course, is that while reading this message on our favourite sites, we […]

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What happens after Amazon hits $1 trillion market valuation?

What happens after Amazon hits $1 trillion market valuation?

Written by on October 13, 2017 in Opinion with 0 Comments

There is a growing consensus that it will be Amazon, not Apple, that will be the first company on earth to be valued at over $1 trillion. There is also a view out there that Amazon is pulling away from the other Big Three and not only beginning to eat their lunch, but is eyeing […]

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What does VR have in common with Google Glass?

What does VR have in common with Google Glass?

Written by on October 11, 2017 in Opinion with 0 Comments

When Google Glass first appeared we were less than polite about how easily it would catch on. We wrote of people walking, blinking and winking into lamp posts, of people behaving in silly fashions in restaurants and various others situations that were ripe for ribbing. Then, some time later, Google quietly withdrew Glass and we […]

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Success for operators now lies in thinking app, not data

Success for operators now lies in thinking app, not data

Written by on October 3, 2017 in Opinion with 0 Comments

We have heard the words ‘real-time, contextual offers’ a lot over the last few years, but we are now beginning to understand exactly what they mean. When the telco industry was fixated by data – parts of it still are – we really did not understand how data could be contextual. If, however, you look […]

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How digital is disrupting the telco database market

How digital is disrupting the telco database market

Written by on September 27, 2017 in Opinion with 0 Comments

The word database is an almost invisible part of our world. It suggests a foundation for data, yet seems a little static. In the past, of course, it didn’t need to be much else. In a telco environment, it needed to manage information in time for the bill run at the end of the month. […]

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Is it the end of the free ride for the internet giants?

Is it the end of the free ride for the internet giants?

Written by on September 26, 2017 in Opinion with 1 Comment

News that technology stocks are weathering their first setback in years comes as no surprise. For many years, internet giants have had a pretty easy ride through the regulation that has shackled telcos. Now, that is changing. And it will cost massive sums of money. Taking down extremist content within an hour or so is, […]

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Question: can AI machines ever have an ‘aha’ moment?

Question: can AI machines ever have an ‘aha’ moment?

Written by on September 21, 2017 in Opinion with 0 Comments

While the debate about whether AI will lead us to destruction or not continues, one recent insight is worth reporting. A lecture on the progress in finding a cure for Parkinson’s Disease in Edinburgh is not the place where you would think you would be struck by insights into AI, but it was. The reason […]

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Will AI deliver us to heaven or hell?

Will AI deliver us to heaven or hell?

Written by on September 14, 2017 in Opinion with 0 Comments

AI, not the baby, fast look up kind, but the one that is just beginning to emerge and worry people like Elon Musk (hashtag ‘next stop Mars’) is at a crossroads. Between the many, many lines of hype about AI (generally the baby, fast look up, variety) the evolving technology is getting some very serious […]

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