Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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In payments, what do customers really, really want?

In payments, what do customers really, really want?

Written by on March 15, 2016 in Billing & Payments, Opinion with 0 Comments

When mobile payments first appeared, companies majored on the increased transaction speed. This, in our opinion, was ludicrous. Instead of a transaction time of 12 seconds, during which you can sort your bag out and ask the cashier whether he is having a nice day, transaction times could now be dramatically reduced. To about 10, […]

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In customer service, no-one can hear you scream

In customer service, no-one can hear you scream

Written by on March 14, 2016 in Opinion with 0 Comments

It seems extraordinary, in this day and age, that we still cannot get customer service right. Sure, we make the noises, get our CEOs to make much of customer service during earnings calls and pump out press releases and articles on the subject. And yet, there we are, 50 minutes later, still listening to dire […]

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It’s about the data, dummy – click ‘agree’ to continue

It’s about the data, dummy – click ‘agree’ to continue

Written by on March 10, 2016 in Opinion with 0 Comments

During a recent conversation about advertising I realised that I hate this data stuff. I will go out of my way to avoid giving it away. The conversation was about a company whose advertising budget was up for review, and whether or not Google Ads was a good idea. One side was all for going with […]

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Charging – actually everything – is changing

Charging – actually everything – is changing

Written by on March 7, 2016 in Billing & Payments, Opinion with 1 Comment

According to recent surveys by real-time specialist, Openet, charging – and more importantly organisations’ approach to it – is changing fast. Join our webinar on Wednesday 9th March to find out just how much, and what the implications are. To read the paper that summarises the surveys, click here. Finally, it seems, telcos have moved […]

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Another skirmish in the broadband wars

Another skirmish in the broadband wars

Written by on March 3, 2016 in Opinion with 0 Comments

You can sympathise with almost anyone when it comes to rolling out broadband. AT&T and other ‘telcos’ have to roll out broadband on a nice, equal, regulated city-wide basis. Google – and others – have the luxury of either being able to hook onto what is already on poles or in the ground, or can […]

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Partnerships the key word at #MWC16, but beware

Partnerships the key word at #MWC16, but beware

Written by on February 29, 2016 in Opinion with 0 Comments

If there is one word that sums up this year’s Mobile World Congress it is partnerships. Finally, the mobile world has become comfortable with the notion that it cannot be all things to all men. It is reminiscent of a moment over a decade ago. The music industry was on its last legs. The internet […]

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Zuckerberg, Google, 5G and the battle for Africa

Zuckerberg, Google, 5G and the battle for Africa

Written by on February 26, 2016 in Opinion with 0 Comments

It is as if Mark Zuckerberg cannot help himself. He is nice to the communications industry one moment, and then has a swipe at it the next. During his fireside chat at MWC the other day, he did exactly that. One minute it was all partnership talk, the next he was saying that 5G is […]

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The advertising world still does not know it is in trouble

The advertising world still does not know it is in trouble

Written by on February 22, 2016 in Opinion with 1 Comment

The first piece of news out of Barcelona #MWC16 fed right into one of the most topical and divisive issues we currently face. Personalised advertising. A survey by Syniverse among 8,000 mobile phone users in eight major markets concludes that we do not trust brands, even big brands, with our data. While this may not […]

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CEO Interview: Niall Norton and the digital revolution

CEO Interview: Niall Norton and the digital revolution

Written by on February 19, 2016 in Billing & Payments, Features with 0 Comments

It reflects on how fast things are moving in the communications world that we wanted to catch up with Niall Norton (NN), CEO of Openet just a few months after our last chat. Although the technology nearly defeated us, Norton was in optimistic form. DisruptiveViews (DV): Niall, in some of our conversations with vendors over […]

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Is T-Mobile leading the telco comeback?

Is T-Mobile leading the telco comeback?

Written by on February 18, 2016 in Opinion with 0 Comments

It almost seems as if we are at a cross roads. While January was the first month not to sport one IPO (the first month since 2011), telecoms results have been pretty robust. T-Mobile stands out. Profits tripled and they added over two million new customers in the last quarter. Orange also beat their own expectations, […]

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