Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Major telcos join list of companies getting OCP

Major telcos join list of companies getting OCP

Written by on February 1, 2016 in Opinion with 0 Comments

Facebook’s Open Compute Project (OCP) looks set to catapult telcos into a software centric world. Launched in 2011, the OCP team has recently announced a new telco project within the OCP. The goals of the project align well with the goals of the telco industry and look set to provide the boost that was needed to achieve […]

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As the telco goes digital, billing must go too

As the telco goes digital, billing must go too

Written by on January 28, 2016 in Billing & Payments, Opinion with 0 Comments

In the last few months it seems that the telco world has gritted its teeth. The digital revolution has come. For a long time, there was the usual telco attitude, one that Douglas Adams described as putting up a ‘somebody else’s problem field.’ That, it seems, has changed. In fact, according to a vendor of […]

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The anti advertising opportunity gets even bigger

The anti advertising opportunity gets even bigger

Written by on January 26, 2016 in Opinion with 1 Comment

Like a black hole, there is a huge opportunity developing in the ‘anti advertising’ arena. What is surprising is that the advertising world does not seem to be too worried. Or they are burying their heads in the sand. We have dared to suggest that not only is the advertising world standing on the edge […]

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One blockchain to rule us all – really?

One blockchain to rule us all – really?

Written by on January 22, 2016 in Opinion with 0 Comments

It is almost unheard of that a technology goes mainstream as quickly as the blockchain has. We seem to have gone from ‘do you mean bitcoin?’ to ‘Ah, OK, so it is distributed and secure so great for financial transactions’ in mere months. Now we already seem to be at the ‘thank goodness for the […]

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To improve customer experience you need smart data

To improve customer experience you need smart data

Written by on January 20, 2016 in Opinion with 0 Comments

The customer experience is becoming the focal point for everything digital. Everyone has an increasingly difficult benchmark to achieve just to stay in the game. In payments, where new banks and new apps are being launched with alarming frequency, the focus is completely on the experience. In retail, too, innovation in the experience and delivery […]

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Why do machines not pay roaming charges?

Why do machines not pay roaming charges?

Written by on January 14, 2016 in Billing & Payments, Opinion with 0 Comments

A new study by Machina Research and Starhome Mach illustrates just how big the explosion in M2M roaming is. In itself, this should be a good thing, but there are a couple of issues that make it complicated. First, the profile of traffic is very different from human traffic and this makes it hard, if […]

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Loyalty: not as simple as using big data better

Loyalty: not as simple as using big data better

Written by on January 12, 2016 in Opinion with 0 Comments

Much – possibly too much – has been written about big data over the last few years. The same is true of customer service and customer experience management. Less, though, has been written about the correlation between the two. Or the opportunities that big data can deliver for customer experience management. Now, though, a new […]

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Advertising takes another hit

Advertising takes another hit

Written by on January 12, 2016 in Opinion with 0 Comments

We have become slightly obsessed with the advertising world. We simply cannot understand how it is surviving. And, apparently, thriving. More and more people are watching television programmes on ‘catch up.’ More and more people (over 200 million and counting) are downloading ad-blocking software. Regulators are getting tougher on personal data and how advertisers and […]

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Virtual Reality has some very real applications

Virtual Reality has some very real applications

Written by on January 11, 2016 in Opinion with 2 Comments

One of the things that causes a certain degree of cynicism (surely not, Ed) at DisruptiveViews is the concept of Virtual Reality (VR). It is also a name that lends itself easily to the ‘bon mot,’ the witty rejoinder and toe tapping title beloved of journalists. Headlines such as ‘Will this be the year when […]

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Billing legacy still a barrier to being digital

Billing legacy still a barrier to being digital

Written by on January 8, 2016 in Billing & Payments, Opinion with 0 Comments

Call us cynical, but when a senior company executive, commenting on a billing problem, says ‘we have reviewed the incident and associated processes to rule out a recurrence,’ you have to smile. You know, you just know, that some patch has been, chewing gum-like, applied to some system, somewhere. And heads have probably been bashed together. […]

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