Alex Leslie
Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.
Long gone are the days where a relational database supported the telco business. It is over a decade since the comfortable, post-paid world of telecoms faced the first wave of digital service providers. Digital service providers, whose business is not only internet based, but is completely real-time require a different breed of database. Massive amounts […]
You may have noticed that we are being quite nice and quite quiet about our friend Facebook, the anti-social network. In the past we have wondered how investors continued to pile in to a business based on a one-sided business model – advertising. We marvelled at the metrics not only Facebook, but other platforms, used […]
Amazon has succeeded in disrupting the grocery market on day one. It is clever and, on the face of it, a match made in heaven. Whole Foods is a high-end, organic chain that has a reputation for fresh, quality produce. Amazon has a fairly wide range of reputations. But what it does do is online […]
When Ernest Rutherford split the atom, his motive was pure. He wanted to help mankind. When John McCarthy invented, or at least coined the term, ‘artificial intelligence’ he, too, had the good of mankind at heart. When Einstein pressured Roosevelt to set up the Manhattan Project, he did so because he believed the Germans were […]
The question of how operators transform into digital players has been around for some years now. As a result the goal and the way to achieve it tends to get sidetracked by buzzwords and simplistic solutions. Perhaps it is better to see ‘digital engagement’ as focused primarily on the customer experience. Improve that, and we […]
We spend a lot of time talking about cyber security, hacking and malware here at DisruptiveViews. So we should, it is one of ‘the’ issues of our age. Generally we do it from the ‘something must be done about it, where is everyone’ point of view. It is interesting to see the other side of […]
This week the UK was on track to catch up with the rest of Europe by announcing its version of the ‘right to be forgotten’ law. This is obviously good news for privacy advocates. But you have to wonder if the backlash – if backlash it is – against overuse of people’s data will swing […]
It turns out that the much publicised hack of Ukraine’s infrastructure was more about human behaviour as ancient IT. In fact, more so. The head of Microsoft went to work on the problem and started in the President’s office. He found that every computer had the same login and password (let’s guess at ‘President’ and […]
It is not the most comfortable feeling when you see fit to disagree with a President. Oddly, the President on this occasion is not the incumbent, but Franklin D. Roosevelt. He famously said, during his inaugural speech, “let me assert my firm belief that the only thing we have to fear is…fear itself — nameless, […]
As the iPhone prepares to celebrate its 10th birthday, some in the industry are wondering what the ‘next big thing’ will be. It seems that just when things become comfortable (technology takes about 10 years to become ‘invisible’ and comfortable), the visionaries begin to question, well, everything. Apple and Microsoft not only foresaw the end […]
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