Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

rss feed Twitter
The time for omni-channel support is coming

The time for omni-channel support is coming

Written by on March 18, 2015 in BillingViews, Opinion with 0 Comments

With the latest Which? Survey into customer service amongst the UK’s broadband service providers just in, it seems timely to look at where providers need to aim to beat the competition. The answer, according to a recent survey by consultancy Northstream, which was supported by AsiaInfo, is high – and holistic. The survey advocates an […]

Continue Reading

Bills and customers – is the relationship dead?

Bills and customers – is the relationship dead?

Written by on March 13, 2015 in BillingViews, Opinion with 0 Comments

It seems the reason consumers do not want bills is that they hate them. According to a survey by Dublin based billing company BriteBill, customers believe there is more chance of aliens walking amongst us than there is of getting a customer focused bill. One third of the survey, which involved 40 CSPs and 1,000 […]

Continue Reading

Privacy – step on the road to trust?

Privacy – step on the road to trust?

Written by on March 12, 2015 in BillingViews, Opinion with 0 Comments

We have been saying for a while now that trust is one asset that operators must not overlook. A recent survey from Amdocs clearly shows that they are trusted more than Digital Service Providers (DSPs). News from MWC last week provides an early indication that operators not only agree but are taking action. Orange are […]

Continue Reading

In NFC payments the devices win

In NFC payments the devices win

Written by on March 10, 2015 in BillingViews, Opinion with 0 Comments

If have been reading DisruptiveViews (or BillingViews) for a while, it will come as no shock that Softcard (formerly known as ISIS) has ceased operations. From its launch we were less than enthusiastic. Some might say we were a little rude. We even wrote poetry about the underlying technology. The problems were twofold. The first […]

Continue Reading

Leading edge pizza delivery

Leading edge pizza delivery

Written by on March 9, 2015 in Opinion with 0 Comments

Maybe, just maybe, our chuckling at the Internet of Silly Things (IoST) is a little premature. Maybe the point of the consumer IoT hinges on the premise that technology takes 10 years to become invisible. A decade for the new to become the way things happen. A decade for even the grumpiest of editors and […]

Continue Reading

Outdated infrastructure leaves banks vulnerable

Outdated infrastructure leaves banks vulnerable

Written by on March 6, 2015 in BillingViews, Opinion with 0 Comments

According to mobile payments security experts Omlis, financial institutions – and banks in particular – in Western Europe are taking huge risks by employing poor methods and relying on outdated banking infrastructures to secure sensitive consumer information for mobile transactions. Omlis argues that financial institutions must ensure that I.T. infrastructures and encryption methods employed are […]

Continue Reading

Can you commercialise trust?

Can you commercialise trust?

Written by on March 5, 2015 in BillingViews, Opinion with 0 Comments

We have often said that an operator’s largest potential asset is trust. This theory is borne out by the latest customer experience spotlight survey from Amdocs. 80 percent of the respondents to the survey said that they would not switch to Digital Service Providers (DSPs) – formerly ‘OTT players’ – such as Google, Amazon or […]

Continue Reading

NFV and SDN – virtual neutrality?

NFV and SDN – virtual neutrality?

Written by on March 4, 2015 in BillingViews, Opinion with 0 Comments

The hype is unrelenting. Conferences, papers, webinars and bars are buzzing with the answer to everyone’s problems. NFV. The arguments are compelling, there is no doubt about that. There is evidence that money is being put where mouths have been. MWC is wall to wall NFV. The impact on cost is clear enough, as is […]

Continue Reading

DisruptiveViews at MWC Barcelona

DisruptiveViews at MWC Barcelona

Written by on February 27, 2015 in News with 2 Comments

If you are attending the Mobile World Congress (MWC or #MWC15) in Barcelona next week be sure to catch up with DisruptiveViews own Tony Poulos at one of his many public appearances! On Tuesday, March 3 at 4 p.m. in Hall 4, Auditorium 2, he will be on a panel of distinguished guests talking about “Enabling […]

Continue Reading

A new role for operators – security

A new role for operators – security

Written by on February 26, 2015 in BillingViews, Opinion with 0 Comments

We have been saying for a couple of years now that one of an operator’s greatest assets is trust. In a world where personal identities are in danger of being stolen on a daily basis, there is now a real and immediate opportunity for operators. If the Googles and Dropboxes of this world are beginning to […]

Continue Reading

Top