Alex Leslie
Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.
Andrew Penn, the CEO of Telstra, said that the price of data will be zero in five years’ time. He didn’t say this in private, or at a small breakfast meeting, but during his keynote speech at the recent GSMA event in Shanghai. It was a real wake up call to the industry. Innovation, therefore, […]
Having blown away some of the hype around new technologies recently, notably AI and 5G, it is with sadness that we read that AI implementations will grow at an astonishing 162% CAGR until 2022. AI, which we have said a number of times, is quite good at some things and quite bad at others, is […]
It is not only Amazon that is reversing a trend. A not-so-new social network is gaining ground across North America and Europe. Called Nextdoor it is about regaining the feeling of local community that seems to be disappearing with some other ‘social’ networks we could mention. Sign up to Nextdoor and the first thing it […]
The recent spate of announcements emphasise (if emphasis were needed) the scale and range of disruption that is happening around us. It brings to mind a conference session from a couple of years ago. It was about arenas and disruption. Futurist Gerd Leonhard was suggesting that the word ‘industry’ is becoming obsolete. It is too […]
Whether it is recent events, human nature or something else entirely, the smokescreen of hype around several things seems to be clearing. The biggest hype in our industry is around 5G. 5G, we are told, will be the next big thing. It will enable a range of exciting applications (think autonomous cars, smart homes, smart, […]
The goal of achieving an emotional bond with customers in the telecoms industry is one step closer. According to a new paper from Openet, the key is building a community and attracting and engaging members of that community. While the membership approach may be rare in the telecoms world, and while it may not be […]
(Reuters) – Amazon.com Inc has stepped up lending to third-party sellers on its site who are looking to grow their business, a company executive said in an interview on Wednesday. The e-commerce giant has doled out more than $1 billion in small loans to sellers in the past 12 months, compared with more than $1.5 […]
While all eyes were firmly on what Apple is doing in your home, some will have missed a rather important point. We have said for a while now that telcos have an opportunity to be the privacy advocate and champion as a way of keeping customers loyal. It now seems that they have missed the boat. […]
Wireless carriers in the US are in a race to the bottom. Analyst Chetan Sharma says that with the onslaught of unlimited data plans, the revenue from data went into reverse for the first time in over a decade. What is sad about this is that customers do not even want unlimited data plans, according to […]
The net neutrality debate looks set to rumble on for months, if not years. The impact on operators will differ region by region. But operators cannot afford to sit still and do nothing until the shouting has died down. They need to offer attractive services to their customers, or make the conscious decision to be […]
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