Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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The payments battle – the lines are drawn

The payments battle – the lines are drawn

Written by on February 25, 2015 in BillingViews, Opinion with 0 Comments

We have often said that payments is the new billing. We now think that it is more exciting than that. A lot more exciting. Apple Pay has caused more than just ripples in the payments pond. It was a defining moment when the biggest, most popular player finally made his move, after years of doing […]

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Advertising on internet.org – neutral?

Advertising on internet.org – neutral?

Written by on February 24, 2015 in Opinion with 0 Comments

Mark Zuckerberg recently told Bloomberg that he is unsure whether advertising on his internet.org project is a “big part of the solution in the near term.” As a public-spirited organisation – with a big heart – DisruptiveViews can help with this. No. It is not. If Zuckerberg even thinks ‘advertising’ in the same breath as […]

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Common sense meets the Internet of Things (IoT)

Common sense meets the Internet of Things (IoT)

Written by on February 20, 2015 in Opinion with 0 Comments

We are not alone in thinking that the IoT was veering into the land of cartoons. Alex Brisbourne, Chairman of the trade body that supports the world of IoT is not scared of criticising the ‘shiny thing’ mentality and the notion that if something can be connected, it should be connected. The IMC has published a […]

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Good customer service is worth $4.6 billion

Good customer service is worth $4.6 billion

Written by on February 19, 2015 in Features with 1 Comment

Customer service is an emotional subject. As customers we all have our tales of woe. The BillingViews team is no exception, they are still humming the last ‘music on hold’ tune that they were forced to listen to for more than 30 minutes. And still grumbling about being transferred between three departments without getting a […]

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Is WiFi a competitor to mobile?

Is WiFi a competitor to mobile?

Written by on February 17, 2015 in Opinion with 0 Comments

It is easy to think that WiFi is, well, just WiFi. It is a box that sits by the telephone in the kitchen, amongst the pens, cables, keys and other things that live by the telephone and allows you to get your email. Recently, though, we have been reading about WiFi becoming ubiquitous. And, according […]

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From ‘Direct Operator’ to ‘Carrier’ Billing

From ‘Direct Operator’ to ‘Carrier’ Billing

Written by on February 13, 2015 in BillingViews, Opinion with 0 Comments

Following a conversation with the Marketing Director of Bango, Richard Leyland, we have decided to change the term Direct Operator Billing (DoB) in our articles, to Carrier Billing (CB). The reason we made the decision, was Bango themselves did some research last year that showed the overwhelming majority of players – from telecoms operators, device […]

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Cash is still king (just)

Cash is still king (just)

Written by on February 13, 2015 in BillingViews, Opinion with 0 Comments

With all the hype around mobile payments, it would be great to report that some new widget or gadget was the most popular payment method. The truth, according to a survey by Compass Plus, shows that in the UK cash is still king. Beyond the headline, though, is a clear trend that says customers are […]

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Chaos brings opportunities

Chaos brings opportunities

Written by on February 11, 2015 in BillingViews, Opinion with 0 Comments

The disruption in the communications industry is reaching chaotic proportions. Google obviously has its eye set on carving out a piece of the game, with fibre available in some cities and now plans afoot to launch a wireless service. Meanwhile rumours, well actually an interesting job advert, suggests that Apple might be toying with launching […]

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Is zero-rated Facebook neutral enough?

Is zero-rated Facebook neutral enough?

Written by on February 10, 2015 in Opinion with 0 Comments

In the first six weeks of this year, Facebook, or should we say internet.org has launched its app in Colombia, Ghana and most recently India. At the end of last year it launched in Kenya and Tanzania. This is not, you understand, just zero-rated Facebook in emerging economies, it is part of the initiative to […]

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Bill Gates and the end of the bank account

Bill Gates and the end of the bank account

Written by on February 6, 2015 in BillingViews, Opinion with 0 Comments

On his latest trip to Africa to stamp out malaria, Bill Gates stopped briefly to be enthusiastic about mobile money. With reason. The penetration of bank accounts in Africa is still very low, but the penetration of mobile phones (or at least access to a mobile phone) is rising steeply. The benefits are clear, people can […]

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