Alex Leslie
Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.
We have often said that payments is the new billing. We now think that it is more exciting than that. A lot more exciting. Apple Pay has caused more than just ripples in the payments pond. It was a defining moment when the biggest, most popular player finally made his move, after years of doing […]
Mark Zuckerberg recently told Bloomberg that he is unsure whether advertising on his internet.org project is a “big part of the solution in the near term.” As a public-spirited organisation – with a big heart – DisruptiveViews can help with this. No. It is not. If Zuckerberg even thinks ‘advertising’ in the same breath as […]
We are not alone in thinking that the IoT was veering into the land of cartoons. Alex Brisbourne, Chairman of the trade body that supports the world of IoT is not scared of criticising the ‘shiny thing’ mentality and the notion that if something can be connected, it should be connected. The IMC has published a […]
Customer service is an emotional subject. As customers we all have our tales of woe. The BillingViews team is no exception, they are still humming the last ‘music on hold’ tune that they were forced to listen to for more than 30 minutes. And still grumbling about being transferred between three departments without getting a […]
It is easy to think that WiFi is, well, just WiFi. It is a box that sits by the telephone in the kitchen, amongst the pens, cables, keys and other things that live by the telephone and allows you to get your email. Recently, though, we have been reading about WiFi becoming ubiquitous. And, according […]
Following a conversation with the Marketing Director of Bango, Richard Leyland, we have decided to change the term Direct Operator Billing (DoB) in our articles, to Carrier Billing (CB). The reason we made the decision, was Bango themselves did some research last year that showed the overwhelming majority of players – from telecoms operators, device […]
With all the hype around mobile payments, it would be great to report that some new widget or gadget was the most popular payment method. The truth, according to a survey by Compass Plus, shows that in the UK cash is still king. Beyond the headline, though, is a clear trend that says customers are […]
The disruption in the communications industry is reaching chaotic proportions. Google obviously has its eye set on carving out a piece of the game, with fibre available in some cities and now plans afoot to launch a wireless service. Meanwhile rumours, well actually an interesting job advert, suggests that Apple might be toying with launching […]
In the first six weeks of this year, Facebook, or should we say internet.org has launched its app in Colombia, Ghana and most recently India. At the end of last year it launched in Kenya and Tanzania. This is not, you understand, just zero-rated Facebook in emerging economies, it is part of the initiative to […]
On his latest trip to Africa to stamp out malaria, Bill Gates stopped briefly to be enthusiastic about mobile money. With reason. The penetration of bank accounts in Africa is still very low, but the penetration of mobile phones (or at least access to a mobile phone) is rising steeply. The benefits are clear, people can […]
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