Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Sky an MVNO – is that the limit?

Sky an MVNO – is that the limit?

Written by on February 4, 2015 in Opinion with 0 Comments

Announcements are coming thick and fast in the UK. First Sky said it was partnering with O2 to broaden its already wide range of services. This is due to be launched in the Spring of 2016. Now Carphone Warehouse, the original Vodafone reseller that was launched way back when phones were only viable in cars […]

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Apple and the unattended opportunity

Apple and the unattended opportunity

Written by on February 3, 2015 in BillingViews, Opinion with 0 Comments

Sometimes a press release or news story makes you pause. Normally, it makes you trash it, occasionally it gets your attention. Very occasionally you go back to the trash, dig it out and re-read it. The story in question was about Apple Pay and a whole new tranche of ‘touch points.’ TCF Bank and Western […]

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Better billing is fuelled by disruptive views

Better billing is fuelled by disruptive views

Written by on February 2, 2015 in BillingViews, News with 0 Comments

We have merged BillingViews and DisruptiveViews. The reasons are very simple. With billing at the core of every business, you need to be ready for new challenges. If you work on billing strategy, you should spend at least 75 percent of your time looking at what those challenges will mean. By doing this you will stand […]

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In UK customer service telecoms rocks – apparently

In UK customer service telecoms rocks – apparently

Written by on January 30, 2015 in Opinion with 0 Comments

Customer service is, as you may know, a bit of a ‘thing’ for our colleagues over at BillingViews. They have had more than their fair share of trouble, with broadband that was not broad, listening to companies telling them that they are very important to them and leaving them on hold for almost an hour […]

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Turns out analytics is the answer

Turns out analytics is the answer

Written by on January 30, 2015 in BillingViews, News with 0 Comments

There are many problems that face telecoms operators today. Network congestion, investment challenges, dissatisfied customers, but probably the one that keeps CEOs awake at night is churn. Churn is proof positive that customers think that the service is bad enough that they are willing to jump ship. Last year, according to this article, churn was […]

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Be afraid, its Data Protection Day

Be afraid, its Data Protection Day

Written by on January 28, 2015 in BillingViews, News with 0 Comments

Today, and every 28th January for the last eight years, we celebrate Data Protection, or Privacy if you are in North America, Day. Celebrating may be a strange term to raise awareness of one of the great threats of our times, but the press release about the threat made interesting reading. It seems we are […]

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25 Mbps as table stakes – that’s disruptive

25 Mbps as table stakes – that’s disruptive

Written by on January 27, 2015 in News with 0 Comments

FCC Chairman Tom Wheeler is about to up the ante on the communications industry. Every four years, the FCC updates its definition of broadband and providers have to stick to the definition. It also helps define the funding levels for rural broadband. The last time it was updated the definition was in 2010, so it […]

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Shopping today? It’s a blur

Shopping today? It’s a blur

Written by on January 27, 2015 in BillingViews, Opinion with 0 Comments

If there was any doubt that mobile devices are becoming the way to shop, then erase it from your mind. Statistics abound. According to Juniper Research, even some months ago, purchases via mobile devices will exceed $700 billion by 2018. As everyone becomes comfortable with mobile devices big and small, it is entirely possible that […]

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Google goes boldly – virtually

Google goes boldly – virtually

Written by on January 26, 2015 in BillingViews, Opinion with 3 Comments

There has been speculation recently that Google is already a communications provider, competing for the broadband accounts of a great swathe of customers in the US. It is also playing a game of chess in the payments game, where, according to industry sources it is about to buy the company that rhymed with crisis, ISIS, […]

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IoT – first signs of a slowdown

IoT – first signs of a slowdown

Written by on January 22, 2015 in Opinion with 0 Comments

We recently suggested that the IoT arena was in for a Gartner style slow down, as the huge expectations met the obvious barriers between the vision and the implementation. And, according to research house Infonetics, this is already happening. Leading analyst John Byrne says ‘The connected health market is developing slowly, with regulatory constraints a […]

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