Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Pricing and BSS come together in London

Pricing and BSS come together in London

Written by on September 24, 2014 in BillingViews, News with 0 Comments

In just two weeks time, the pricing and billing (BSS) worlds will congregate in London for their annual co-located conference. Both will share plenary sessions in order to benefit from an integrated view of the whole pricing and billing process. One of the big topics will clearly be pricing ‘data’ – and hopefully how we […]

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It started with Excel

It started with Excel

Written by on September 23, 2014 in BillingViews, Opinion with 0 Comments

It happened with roaming partners and it will happen with OTT partners. In the early days, partnerships were put in place on a case by case basis. Spreadsheets like Excel were widely used. Then, when things got a little more complicated and the number of partners began to increase, vendor relationships were called in and […]

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Collaboration between telcos – more innovation

Collaboration between telcos – more innovation

Written by on September 16, 2014 in BillingViews, Opinion with 0 Comments

First came the research. After months of speculation amongst vendors, analysts and observers wondering whether they were being realistic, operators confirmed it. They are capable of innovation in a number of different ways. From partnering with OTT players to increase the value of basic OTT services to delivering tailored services, and better, products. Several months […]

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Even context may not be king

Even context may not be king

Written by on September 15, 2014 in BillingViews, Opinion with 5 Comments

While we are beginning to become quietly confident that communications companies are now in a far better position than they were two years ago, there is still cause for concern. Operators are collaborating, innovating and partnering, all of which is good. We still worry about advertising though. Berg Insight believes that location-based marketing will reach […]

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Introducing the HolyPhone and SinCard – making confession smarter

Introducing the HolyPhone and SinCard – making confession smarter

Written by on September 12, 2014 in BillingViews, Opinion with 0 Comments

Very few press releases get read twice here on BillingViews Boulevard. In fact, it would be true to say that most are scanned with a finger hovering, dagger like, over the ‘delete’ key. Imagine the scene, when this popped into the mailbox:  ‘The Vatican introduces a high tech approach to confession, placing smartphones in confessionals which […]

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An obsession with payments – why?

An obsession with payments – why?

Written by on September 8, 2014 in BillingViews, Opinion with 1 Comment

Payments used to be boring. You would meet a Billing Manager at a conference and he would say he looked after billing and payments and you would start talking about billing. Now, so some would say, Billing is dead (long live charging or something) and payments is where it is at. Everyone is getting into […]

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Turning data into gold – the need for products

Turning data into gold – the need for products

Written by on September 5, 2014 in BillingViews, Opinion with 3 Comments

The trouble with data is that it simply does not go very far. There are other problems too, of course, such as no-one understands and it fills customers with fear, but as one IT Director at a major US carrier said, “2GB of data is not a lot of video.” No wonder then that operators […]

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Great customer service, without moving your lips

Great customer service, without moving your lips

Written by on September 3, 2014 in BillingViews, Opinion with 1 Comment

We are definitely of the school, some would call it old, that believes that good customer service is based around being able to have a conversation with someone who can help. This remains the case, but a recent experience was impressive and involved no telephone calls, no humans and absolutely no hassle. This differs from […]

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Clarity in data pricing week continues, with a glass of wine

Clarity in data pricing week continues, with a glass of wine

Written by on August 27, 2014 in BillingViews, Opinion with 2 Comments

It seems to be ‘data pricing’ week at BillingViews Boulevard. And why not? Almost every day another example of plans that make no sense comes to light. So why should we not complain, compare and if necessary satirise the incomprehensible notion that customers are going know what 2 Gigabytes actually buys them. Take wine. Contemplating […]

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Clarity in data pricing – a ‘must have’

Clarity in data pricing – a ‘must have’

Written by on August 22, 2014 in BillingViews, News with 0 Comments

The emerging discussion in the communications industry is how we get beyond data. Pricing data per megabyte, for example, does not make sense. Customers (even those who work in the communications industry) cannot tell you how much data a video consumes. Even an engineer would ask you technical questions about quality, jitter and who knows […]

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