Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Customer service – how important is your call?

Customer service – how important is your call?

Written by on August 18, 2014 in BillingViews, News with 1 Comment

“Your call is important to us, please hold for the next available adviser.” This is normally the start of a frustrating period (anywhere from five to fifty minutes) when you start wondering just how important your call is to [insert name of company] that they keep you on the line, instead of answering your call. […]

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The key to mobile engagement lies in-store

The key to mobile engagement lies in-store

Written by on August 15, 2014 in BillingViews, News with 0 Comments

We are more and more convinced that the future of telecoms operators lies in the hands of OTT players – and other partners. We are gearing up for the age of mutually supportive partnerships, smart platforms that enable that support and devices which are simply ‘windows’ into a total virtual world. We also discuss trust […]

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OTT players ready to collaborate – but what’s in it for them?

OTT players ready to collaborate – but what’s in it for them?

Written by on August 12, 2014 in BillingViews, News with 0 Comments

Our industry is, at last, thinking outside the box. In fact, almost every part of the industry seems to be focused on climbing out of their own box and getting into someone else’s. There doesn’t seem to be a communications player not trying to get into payments, for example, including – we are now beginning […]

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Has the magic gone from Magic Quadrants?

Has the magic gone from Magic Quadrants?

Written by on August 11, 2014 in BillingViews, News with 1 Comment

It is quite tough to fathom the hold the Gartner folk have on the communications industry. They are, or believe they are, so powerful that even powerful software companies get upset at not being in the right place in one of their Magic Quadrants. Some go to great lengths to try and change it. In the case Netscout […]

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Does the Internet of Things – actually everything – hinge on billing?

Does the Internet of Things – actually everything – hinge on billing?

Written by on August 8, 2014 in BillingViews, News with 0 Comments

There seem to be an almost equal number of new opportunities for communications providers as threats. On the one hand we hear that the ‘bread and butter’ revenues of telecoms companies – voice and SMS – are being eroded by OTT players. One of the other hand we see a host of new revenue opportunities […]

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Mobile payments – and the winners are…

Mobile payments – and the winners are…

Written by on August 5, 2014 in BillingViews, News with 0 Comments

Charmaine Oak, Practice Lead at Digital Money has just published a book – The Digital Money Game. Given her level of experience and knowledge, we asked Charmaine what she thought about the payments market and what services will win – and lose. BV: It seems as if everyone is getting into the payments game – from banks, […]

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Will Ericsson make Metratech tick?

Will Ericsson make Metratech tick?

Written by on July 31, 2014 in BillingViews, News with 0 Comments

Metratech was always an annoying company. Watching Metratech was like watching a brilliant young tennis player. There were passing shots that made you gasp and made you believe for a moment you were watching the next world champion. Then there would be two double faults. Part of the brilliance, and the problem, was that they […]

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The cost of real time processing – the race with Moore’s Law

The cost of real time processing – the race with Moore’s Law

Written by on July 29, 2014 in BillingViews, News with 2 Comments

One of the things that we were not asked to do when writing the TM Forum report on real time charging and policy management was to look at cost. But we did anyway. We spend a lot of time discussing (and now implementing) real time charging and policy management under the agenda item called ‘business […]

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Data is made for sharing – and good business too

Data is made for sharing – and good business too

Written by on July 25, 2014 in BillingViews, News with 0 Comments

The concept of shared data has been around a while. Discussions at conferences revolved around ‘the family’ and a nominal father figure controlling the spending of his family, topping up his daughter’s texts before she went out and limiting his son’s Facebook time after 10 in the evening. Now shared data is here, bigger than […]

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An interesting email about ISIS – and the future of mobile money

An interesting email about ISIS – and the future of mobile money

Written by on July 24, 2014 in BillingViews, Opinion with 0 Comments

You know how, in most email boxes, you can just see the title of the email and the first line of the text? Well, imagine how difficult it was for us not to grin with sheer glee when we saw an email from our friends at Mobile Payments Today. The title was ‘ISIS needs a […]

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