Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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Here’s how innovation is alive, well and thriving (in some telcos)

Here’s how innovation is alive, well and thriving (in some telcos)

Written by on May 22, 2017 in Opinion with 0 Comments

It seems that innovation is alive and well at Deutsche Telekom. For a start no-one in the company has their own desk, according to Erik Meijer, head of Group Innovation, “not even the CEO. In fact, my secretary’s first task in the morning is to figure out where I am”. This – sadly rather sparsely […]

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The WannaCry attack triggers a reality check, of everything

The WannaCry attack triggers a reality check, of everything

Written by on May 17, 2017 in Opinion with 0 Comments

In the aftermath of the WannaCry carnage, a relatively unsophisticated virus attack that crippled old computers across the world, it seems right to reflect. It is probably not a nice thing to do, but it seems that we are beginning to wake up and realise that the hype has gone. And the grim news is […]

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Is maintaining dark revenue a symptom of an old-fashioned telco?

Is maintaining dark revenue a symptom of an old-fashioned telco?

Written by on May 15, 2017 in Billing & Payments, Opinion with 0 Comments

It almost seems impolite to talk about dark revenue, but we should. Dark revenue arises in several different forms. There is the overage model. Keep your data caps low and your customers will break through their limit. You can then charge overage. There is the paper bill. In an effort to become sustainable, green and […]

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Messenger is showing us the way with chatbots – apparently

Messenger is showing us the way with chatbots – apparently

Written by on May 11, 2017 in Opinion with 0 Comments

Facebook’s David Marcus, he of PayPal fame, who moved to Facebook to make Messenger great, recently announced Messenger Platform 2.0. Apparently financial services companies are ‘poised’ to take advantage of the platform in order to stay in front of their customers at all times. Dig a little and you will find that those financial services […]

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Critical Communications World, enabling better response

Critical Communications World, enabling better response

Written by on May 8, 2017 in Opinion with 0 Comments

Critical communications are becoming more critical. Not only are the threats to our society and lifestyle becoming more immediate and widespread but we also expect the response to be faster and more effective than ever before. Technology is fundamental to the support of critical communications and with the advent of faster, more reliable mobile communications, […]

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You need to be in Madrid to understand the true potential of IMS

You need to be in Madrid to understand the true potential of IMS

Written by on May 5, 2017 in Opinion with 0 Comments

The accepted wisdom is that it takes new technology 10 years to become invisible, or ‘just the way things work’. With IMS, it seems it has taken 10 years for the technology to become visible, very visible. The advent of Software Defined Networks (SDN) has taken IMS out of the mysteries of the core network, […]

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Jennifer Kyriakakis, MATRIXX and how personalisation can work

Jennifer Kyriakakis, MATRIXX and how personalisation can work

Written by on May 4, 2017 in Opinion with 0 Comments

It is two years since we spoke to MATRIXX Software, so we decided to catch up with Founder and VP of Marketing Jennifer Kyriakakis. At that time the company had just announced their first major deal, with Telstra. The main reason for the deployment, in November 2014, was billshock. The confusion about data on the […]

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It was a while coming, but welcome to the Golden Age of IMS

It was a while coming, but welcome to the Golden Age of IMS

Written by on May 2, 2017 in Opinion with 0 Comments

There is no doubt that IMS has found its place and time, but it was a long time coming. This is, at least, the consensus among several speakers at the forthcoming IMS World Forum (23-24 May, Madrid). It is the 14th annual gathering. It was VoLTE that, once the market realised how much they needed […]

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Assurance needs to be upgraded for the new digital journey

Assurance needs to be upgraded for the new digital journey

Written by on April 27, 2017 in Opinion with 1 Comment

As the race to become digital gathers pace, telcos must focus on revenue assurance to stop potential losses. In a recent survey sponsored by Openet and conducted by Telecoms.com fully 90% of 117 operators said that 10% of their revenue would come from digital services in 2017. Over 30% believe this figure will be over […]

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The IMS World Forum – launchpad for telco innovation

The IMS World Forum – launchpad for telco innovation

Written by on April 26, 2017 in Opinion with 0 Comments

Jan Rijk Vonk is Director of Innovation Strategy at KPN, and is a speaker at the forthcoming IMS World Forum, 23-24 May in Madrid. What we wanted to know is why IMS seems suddenly to have come of age, and gone mainstream. “It is as simple as the fact that legacy systems are not flexible, […]

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