Alex Leslie

Alex Leslie

Alex was Founder and CEO of the Global Billing Association (GBA), a trade body focused on the communications sector. He is a sought after speaker and chairman at leading industry conferences, and is widely published in communications magazines around the world. Until it closed, he was Contributing Editor, OSS/BSS for Connected Planet. He is publisher of DisruptiveViews and previously BillingViews.

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If technology is the infrastructure of the day – we are in trouble

If technology is the infrastructure of the day – we are in trouble

Written by on December 4, 2013 in BillingViews, News with 1 Comment

It would be safe to say that today’s infrastructure is technology. Yesterday’s was roads and railways. If we accept this, then said technology should a) work except in exceptional circumstances and b) when it doesn’t the company that supplies the technology infrastructure should be able to fix it fast. And yet bank networks still crash. […]

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How destructive can billing breakdowns be?

How destructive can billing breakdowns be?

Written by on November 29, 2013 in BillingViews, News with 0 Comments

As if to add huge emphasis to Eric Priezkalns’ story this week about nPower and its scary levels of customer complaints, yesterday the company announced significant job losses. 1,460 jobs out of a workforce of 9,600 in the U.K will go, with around 500 being transferred to outsourcers Tata and Capita – the I.T company […]

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When is malware not malware?

When is malware not malware?

Written by on November 28, 2013 in BillingViews, News with 0 Comments

The answer is that it depends whose side you are on. If you are being attacked malware is malware. The thousands of companies that are being targeted by the CryptoLocker ransomware attacks will be in no doubt. These are clever, if evil. Drawn into a malware site, a virus locks your systems and demands a […]

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Dynamic pricing is already here

Dynamic pricing is already here

Written by on November 26, 2013 in BillingViews, News with 3 Comments

For our industry there is only one problem with this headline. It is not in our industry. Nor is it airlines or hotels, where ‘dynamic’ pricing has been annoying customers at busy times for many years. It is retail – B&Q are trialing dynamic pricing at a flagship store in France. It works by like […]

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Will stopping billing for premium SMS start something better?

Will stopping billing for premium SMS start something better?

Written by on November 25, 2013 in BillingViews, News with 0 Comments

AT&T, T-Mobile and Sprint have signed an agreement brokered by the Vermont Attorney General’s office to stop billing for premium SMS (pSMS). Verizon did not sign up but is already executing its strategy to stop the practice. The objective is to stop cramming, a scam that has targeted two thirds of Americans in the past […]

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Optimisation is flawed thinking

Optimisation is flawed thinking

Written by on November 21, 2013 in BillingViews, News with 0 Comments

The scale of this week’s announcement of AsiaInfo’s first deal in Europe brought back memories of Ireland. Not the soft green hills, but Dublin and specifically Peter Cochrane’s talk at the recent, excellent Subex User Conference. In his presentation he talked about optimization. And scared us half to death. Humans, said Doctor Cochrane, are the […]

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AsiaInfo Linkage wins the heart of Telenor’s business

AsiaInfo Linkage wins the heart of Telenor’s business

Written by on November 19, 2013 in BillingViews, News with 3 Comments

It would be tempting for a few people in Cambridge – the UK one – to be saying “I told you so,” about now. This is, however, unlikely, as the team at AsiaInfo Linkage are grown ups. They are also proven industry veterans and would not have taken on the job of bringing a significant […]

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NFC – a question of where, not when?

NFC – a question of where, not when?

Written by on November 18, 2013 in BillingViews, News with 0 Comments

The roll out and success of NFC – and particularly NFC as a form of mobile payment – has been thoroughly examined, not least by us. Apart from the people who are involved, NFC has been criticized and laughed at almost universally. One point that we missed is that NFC will succeed in specific markets […]

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Will Governments accidentally spur innovation?

Will Governments accidentally spur innovation?

Written by on November 15, 2013 in BillingViews, News with 0 Comments

Whether it is a trend that will be followed by other countries or not, the UK is moving to put caps on utility spending. David Cameron, the Prime Minister, has summoned the heads of all major utilities to a summit. His aim, and the task of his Culture Secretary Maria Miller, is to bang said […]

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Vodafone not playing with Google anymore

Vodafone not playing with Google anymore

Written by on November 14, 2013 in BillingViews, News with 0 Comments

Direct Operator Billing (DOB) or carrier billing has many advantages. It ticks the three main boxes for doing, well, anything. It is cheaper, faster and better. Customers like it, operators like it, obviously, and merchants like it. So why is Vodafone going against the grain? They have withdrawn DOB from the UK, Germany, Italy and […]

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