Amy Ward

Amy Ward

Amy cut her teeth in the billing and telecom software industry across Australia, USA, Canada, UK and Asia Pacific. She now runs her own consultancy providing advice, insight and solutions on marketing, strategy, customer experience, social networking and business development for B2B and B2C clients. Amy specialises in helping businesses take complex technology or engineering concepts and turning them into commercial reality.

rss feed
How to build a Customer Experience Framework – and make it part of ‘business as usual’.

How to build a Customer Experience Framework – and make it part of ‘business as usual’.

Written by on December 28, 2013 in BillingViews, Guest Blog with 0 Comments

How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me was that a railway is a service business just the same as telco is a service business; and there are […]

Continue Reading

Operators plan to increase customer experience spending in 2013: Alcatel Lucent

Written by on October 1, 2012 in BillingViews, News with 0 Comments

For a long time, the telecoms industry has been discussing customer experience. Generally, the conversation is theoretical because customer experience is about many different elements, including emotional triggers that are difficult to benchmark. That said, investment is on the increase, an acknowledgement that if you get this right, you hold a better hand than your […]

Continue Reading

Top