Edward Finegold

Edward Finegold

Ed Finegold is CSO for Validas, a company that specializes in personalized user experiences that leverage analytics-as-a-service to simplify mobile buying, selling, pricing & billing. Ed has been a regular contributor to BillingViews.

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Analytics on Customer Analytics

Analytics on Customer Analytics

Written by on July 6, 2012 in BillingViews, News with 0 Comments

Comptel released results of a poll earlier this week that was taken last month during its annual user group meeting. The poll results, displayed in these pie charts, could be interpreted in two different ways. Comptel argues that its poll “reinforces the industry’s trajectory towards putting big data into action.” That’s one reasonable interpretation; but […]

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Fast Growing Omantel Adopts Customer Analytics

Written by on June 28, 2012 in BillingViews, News with 0 Comments

Omantel’s recent history tells a story about rapid growth. Oman’s population, according to Google is roughly 2.8 million people; Omantel, according to its most recent financial statements, claims a mobile subscriber base of 2.3 million, which has grown by 13 percent in just the past year. Of the 300,000 mobile customers Omantel added in that […]

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If Operators Outsource Networks, Do They Outsource Their Advantage?

If Operators Outsource Networks, Do They Outsource Their Advantage?

Written by on June 27, 2012 in BillingViews, Opinion with 0 Comments

Network outsourcing is a growing trend in the communications industry because it provides operators with a way to offload some of their capital burden in the face of explosive bandwidth demand. Communications providers want to move up the value chain. To some extent this means getting out of the business of building, operating, and maintaining […]

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Bake it In: Product + Infrastructure + Analytics

Bake it In: Product + Infrastructure + Analytics

Written by on June 27, 2012 in BillingViews, Opinion with 0 Comments

CSP history is one of providing infrastructure, so there’s no shame in being a bit slow to create products that aren’t sold as infrastructure. Today’s market is forcing that to change, but it means there’s opportunity for CSPs to create attractive products and use their infrastructure capabilities as differentiators. If analytics are applied correctly, the […]

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Evidence of Google’s Coolness

Evidence of Google’s Coolness

Written by on June 26, 2012 in BillingViews, Opinion with 1 Comment

Often I hear Apple, Amazon, Facebook and Google described as “The Big Four.” And it seems that among those Big Four, Google is the nerdiest. I don’t mean Geekiest, because Geek has become something sort of cool these days. There’s just something about Google that isn’t as fashionable as the other three. But there are […]

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Point-of-Sale Analytics Missing in Action

Written by on June 25, 2012 in BillingViews, Opinion with 0 Comments

My Mom and Dad recently upgraded their mobile phones from Blackberry devices they’ve had for a few years to the iPhone 4S. They are both customers of one of the largest US wireless operators. (I won’t name which one, but to those who know the US industry it will become obvious.) In the retail store […]

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VIDEO: BYOD and Multi-Subscription Devices

Written by on June 20, 2012 in BillingViews, Features with 0 Comments

The BYOD trend is creating new challenges for operators whose enterprise customers want automated tools for usage accounting and new plans that allow one device to draw as needed on distinct personal and business subscriptions. This video explains the problem and some of the emerging solutions (with thanks to Amdocs’ Uri Gurevitz) Or, read our […]

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Multi-Plan Devices and Enterprise Tools for BYOD

Written by on June 20, 2012 in BillingViews, News with 0 Comments

Mobile is often characterized as a consumer-facing service, but in fact it is central to how people and corporations work. Mobile services tend to center on individuals, but they span all of the aspects of an individual’s lifestyle. This is part of why BYOD is growing as a trend, but that trend creates challenges for […]

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Cord Cutting Isn’t About Price; It’s About the Value of Choice, Mobility, and User Experience

Written by on June 15, 2012 in BillingViews, Opinion with 0 Comments

Paid content.org posted this interesting piece in which Barclay’s analyst Anthony DiClemente argues that because Pay TV cord cutting drives up the cost of broadband in the cable bundle, it doesn’t save consumers enough to be worth sacrificing cable content when they opt instead for OTT video. What DiClemente may have overlooked in this argument […]

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VIDEO: Combating Bundle Busting with Multi-Device Subscriptions

Written by on June 13, 2012 in BillingViews, Features with 0 Comments

Verizon Wireless announced a new concept today – plans that allow up to 10 devices to share services from a common subscription. We believe this among the first responses to “bundle busting” where customers acquire services from many providers, even though they could acquire all of them through one bundle. Amdocs’ Ann Hatchell says in […]

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