Edward Finegold

Ed Finegold is CSO for Validas, a company that specializes in personalized user experiences that leverage analytics-as-a-service to simplify mobile buying, selling, pricing & billing. Ed has been a regular contributor to BillingViews.

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Pay TV Licensing Stinks; Consumers Should Break the Racket

Written by on March 1, 2013 in BillingViews, Opinion with 0 Comments

It turns out that the real reason Pay TV packages make you pay a lot for very little of what you actually want is because of content owners. This great article from the Wall Street Journal explains how the big media companies essentially prevent Pay TV providers from offering personalized or even a la carte […]

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Can Direct Operator Billing Help Pandora?

Written by on February 28, 2013 in BillingViews, Opinion with 0 Comments

Pandora Internet Radio has just announced that it will cap its ad-supported listeners at 40 hours per month in order to combat rising royalty costs. If you dig deeper, however, it seems the real problem is that Pandora isn’t converting enough listeners to subscribers. This problem likely stems from its user experience; Pandora gives you […]

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Eliminate the POS and Optimize Loyalty in Mobile Payments

Written by on February 27, 2013 in BillingViews, Opinion with 0 Comments

Last week I made a passionate plea to mobile operators to take advantage of consumer and market lethargy in order to win in mobile payments. Since that writing, two events have occurred that have reinforced and added to those beliefs. First, waiting on POS upgrades is a waste of time, not only because being mobile […]

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Fox vs DISH: How Broadband Providers Can Break Old Pay TV

Written by on February 25, 2013 in BillingViews, Opinion with 0 Comments

I was reading the news today about Fox suing distribution partner DISH because its new “Hopper” set-top boxes allow subscribers to stream both live and recorded TV to connected and mobile devices and “instantly skip commercials.” It intrigued me because online and OTT video distribution are disrupting the status quo in Pay TV. Traditionally happy […]

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Laziness Can Help Operators’ Steal Mobile Payment Show

Written by on February 22, 2013 in BillingViews, News with 0 Comments

Mobile pay chatter is heating up with MWC upon us. Too much of it is nonsense. All of the bickering over which mobile wallet will win is pointless. The argument that NFC has to be implemented across retailers for mobile pay to take off is tiresome. But there may be an opportunity for mobile operators […]

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Are US MVNOs Parasites or Parasite-eating Symbionts?

Written by on February 21, 2013 in BillingViews, Opinion with 0 Comments

There appear to be around 50 MVNOs operating in the US today.  Whatever the actual number, I believe MVNOs are driving a rise in churn. I also believe that may be extremely healthy for the entire market. Maybe my mind is assembling bits of disparate data like a paranoid schizophrenic in a sensational Hollywood thriller, but follow me […]

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Social Care Interfaces Stink; Google, Can You Please Fix This?

Written by on February 19, 2013 in BillingViews, Opinion with 0 Comments

In BillingViews’ earlier days we went so far as to benchmark operators against each other in terms of their social care performance via Facebook. But whether studying it empirically or reviewing it anecdotally, I always come back to the same conclusions: social interfaces provide horrendous customer care experiences that the big U.S. operators use horrendously. I […]

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Net Promoter Score Measures Success but Glosses Over Key Details

Written by on February 15, 2013 in BillingViews, Opinion with 0 Comments

There appears to be a new favorite metric among corner office CSP execs – Net Promoter Score (NPS). NPS aims to measure the willingness among a company’s customers to recommend its products and services to others. Traditionally, Telcos have focused on measures like churn rate and customer satisfaction. NPS is a level up from these […]

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Hackers v Engineers: Managing Digital Content Cloud Outages

Hackers v Engineers: Managing Digital Content Cloud Outages

Written by on February 12, 2013 in BillingViews, News with 0 Comments

The more we hear “Cloud” the more it is associated with “outage.” Go ahead – do a Google search for Cloud Outage and you’ll see a number of big brands (Amazon, Microsoft) apologizing for their cloud outages. We see articles like this one from Streaming Media which gloss over the gory details and pump Cloud’s […]

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The Dirty Secrets Behind Bill Shock

Written by on February 8, 2013 in BillingViews, Opinion with 0 Comments

Why don’t operators make use of the systems available to detect and prevent excesses that lead to Bill Shock? This is a question that Telco Professionals contributor and MDS director of market development Rob Smith posed in this recent post. I can provide a clear answer: operators do not feel they would benefit from doing […]

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