Eric Priezkalns

Eric Priezkalns

Eric is Editor of Commrisk and is a widely recognized expert on risk management and business assurance, and author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. Eric was Director of Risk Management for Qatar Telecom, and he has worked with a wide range of mobile and fixed-line telcos, as well as advising software developers and system integrators. In the UK, Eric is also known for his critique of billing accuracy regulations. In Qatar, Eric was a founding member of the National Committee for Internet Safety.

Kiss my tariff: keeping telecom and energy tariffs simple

Kiss my tariff: keeping telecom and energy tariffs simple

Written by on January 6, 2014 in BillingViews, Guest Blog with 4 Comments

I sometimes wonder if I was fated to work in revenue assurance, possibly as punishment for the misdemeanours of a previous life. My middle initials are R and A. I am an insanely stubborn outspoken pedant. Whilst these are weaknesses in other walks of life, they were useful attributes for an RA pro. And as […]

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The real cost of internet filters

The real cost of internet filters

Written by on December 30, 2013 in BillingViews, Guest Blog with 0 Comments

Let us be honest. Communications firms are in the business of making connections, not blocking them. And though some may deny it, many people make all sorts of unexpected connections to many other people. Just consider who has been listening to Angela Merkel’s conversations, or how London newspaper editors joke about hacking each other’s voicemail. […]

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Is it time to cut revenue assurance budgets?

Is it time to cut revenue assurance budgets?

Written by on December 17, 2013 in BillingViews, Guest Blog with 3 Comments

Revenue assurance is an upstart. For about a decade, this tyrannical tyro has busted its way into every telco, challenging both managers and systems to eliminate the errors that cause revenues to leak. It has spread globally, like a virus. Along the way, it has extorted increasing headcount and budgets from reluctant execs. However, most […]

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TEOCO-AIRCOM deal shows how assurance can move back to front

TEOCO-AIRCOM deal shows how assurance can move back to front

Written by on December 9, 2013 in BillingViews, Guest Blog with 2 Comments

As somebody who likes to analyse the performance of business assurance firms, TEOCO causes me unusual headaches. Their CEO, Atul Jain, routinely insists that TEOCO is not a revenue assurance vendor. And yet, they sell margin assurance products, and cost management products, and revenue management products. They even have a switch-to-bill reconciliation product. But I […]

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Why use mobile money, when you can use Bitcoin?

Why use mobile money, when you can use Bitcoin?

Written by on December 2, 2013 in BillingViews, Guest Blog with 0 Comments

People talk about being methodical when managing risk, but most of that talk is hooey. It is not in human nature to be methodical about risk. Or rather, as Nobel laureate Daniel Kahneman has pointed out, humans use methods that are good for managing some kinds of risk, and terrible for managing others. Imagine trying […]

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Surge in Npower complaints reveals need for revamped assurance

Surge in Npower complaints reveals need for revamped assurance

Written by on November 27, 2013 in BillingViews, Guest Blog with 2 Comments

Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, and change. Everyone knows that too. So why are big businesses blighted by a recurring story, with a simple and […]

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