Robert Machin

Robert Machin

Robert has worked in the telecommunications industry for more years than he cares to remember and is a regular contributor to industry forums, conferences and publications, most commonly on the impact of new technologies on billing, charging and the customer experience. He is currently helping Openet to develop its proposition to the wholesale and virtual operator market.

Will Brexit have a positive or negative impact on telecoms?

Will Brexit have a positive or negative impact on telecoms?

Written by on September 20, 2017 in Guest Blog with 0 Comments

With 18 months to go before the UK’s formal exit from the EU, Brexit is rolling in fast, pushing a bow-wave of uncertainty ahead of it. When the wave breaks, which way up will it leave the UK telecoms industry? The biggest impact is likely to result from changing patterns of movement within the EU. […]

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Six proven customer experience strategies that build loyalty

Six proven customer experience strategies that build loyalty

Written by on September 1, 2017 in Features, Guest Blog with 0 Comments

In the spring of 2017, Openet, with European Communications, surveyed attitudes to customer experience in the telecoms industry which threw up some pretty interesting results, prime among them: Customer experience is a vitally important success factor in the competitive telecoms market. At a time when customers struggle to differentiate service providers on the basis of […]

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MVNO World Congress report: why MVNOs are like fruit flies

MVNO World Congress report: why MVNOs are like fruit flies

Written by on May 31, 2017 in Guest Blog with 0 Comments

The MVNO World Congress is something of a MWC for the virtual operator business, a place for MVNOs to meet, greet and pick up on new trends. Held in April, in Nice’s gloomy Acropolis two weeks before the arrival of the TM Forum battalions, it’s small and, if not quite perfectly formed, certainly vibrant and […]

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For MVNOs, the future’s bright – the future’s virtual

For MVNOs, the future’s bright – the future’s virtual

Written by on January 26, 2017 in Guest Blog with 0 Comments

For many among UK telecoms’ longer-serving pros, ‘the future’s bright’ is a slogan that will recall the mobile industry’s halcyon early ‘90s when an upstart operator called Orange came over the horizon with a whole new look, and a proposition that drove a wedge between BT and Vodafone’s then-comfortable duopoly and went on to swallow […]

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Who wants to be an MVNO? The evolution of the wholesale market

Who wants to be an MVNO? The evolution of the wholesale market

Written by on October 7, 2016 in Guest Blog with 0 Comments

MVNOs – Mobile Virtual Network Operators – have no physical networks, lease wireless capacity from existing mobile service providers and, though they resell services under their own brand name, are highly dependent on their enabling operator. On the face of it, not a strong position from which to build a successful telco business. On the […]

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Five years? Is that all we’ve got?

Five years? Is that all we’ve got?

Written by on June 9, 2016 in Guest Blog with 0 Comments

 “Five years – that’s all we’ve got Five years – my brain hurts a lot!” David Bowie, Five Years (1972) In technology, as in pop music, five years is a long, long time. In pop music, the years from ’72 to ‘77 moved us on from concept albums and rock music to three-minute singles and […]

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Digital transformation – can you get there on your own?

Digital transformation – can you get there on your own?

Written by on March 16, 2016 in Billing & Payments, Guest Blog with 0 Comments

Our company recently surveyed over a hundred CSPs to check out how they currently feel about the trend towards digital transformation. Many of the results gave us pause for thought – in particular, how exposed many operators feel by their lack of resources, and how ready many are to seek help on the road to digital […]

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