Sam Baird

Sam Baird

Sam has been in the telecoms space for more than fifteen years, as Publisher of Telecommunications International and Total Telecom, and now runs his own media sales company. Sam has probably visited more trade-shows in more countries than any living person. With a passion for languages, Sam likes to see the funny side of things and has amassed a collection of badly translated signs and menus.

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Lessons for customer service – from hotels

Lessons for customer service – from hotels

Written by on December 11, 2015 in Guest Blog with 4 Comments

I wish the people who design and run hotels were forced to stay in them once in a while. If they did, they’d soon learn a few lessons. Now – I’m not saying that I’m a world expert on hotels, but I probably have more experience of hotels in different places than most people and […]

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Solutions looking for problems

Solutions looking for problems

Written by on September 26, 2014 in BillingViews, Guest Blog with 2 Comments

Just because something CAN be done, doesn’t mean that it SHOULD be done. You could ride a unicycle backwards in the nude from Paris to London – and maybe someone actually HAS done that, but it’s not an achievement most of us would be desperate to have on our CVs. Someone recently crawled up Snowdon […]

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