Customer experience, or CX, is the sum of all the interactions people have with your brand. This includes offline considerations as well as online. For example, your customer experience management team ensures a visitor to a retail store has a positive, helpful, professional experience when she interacts with your team face-to-face. User experience, or UX, […]
While everyone focuses on the cool wristbands, industrial sensors, data-driven applications and the compelling end-user experience, the real smarts in the Internet of Things (IoT) is largely hidden from the public, and from the media too: The intelligence is in the network, and in the software that keeps that network humming. Make no mistake: The […]
Delivery Wars have entered a new dimension as Starship Technologies’ delivery droids take on UberRUSH APIs crowdsourced drivers. The battle between humans and robots has begun – in the delivery industry! Starship Technologies’ new delivery droids are being introduced to the streets of London, just as UberRUSHs new API for its on-demand delivery services mean businesses […]
Communications service providers (CSPs) have been successfully launching and generating revenue from messaging services for years. Messaging is still a major source of revenue, but there is increasing competition from cloud based “freemium” messaging solutions and over the top providers (OTTs). Because of this, both mobile and fixed CSPs have taken a number of steps […]
The pace of change in the automotive industry is accelerating across a number of areas, from fuel economy and C02 emissions to the age of autonomous driving and the advent of the sharing economy where ride or car sharing is changing how vehicles are made. In a connected world where ride sharing may include journeys […]
Digital advertising has experienced strong growth with no signs of slowing down, but in order to continue its global boom the industry needs to ensure clean ad delivery – meaning ads are viewable to the consumer and free from fraud – a $7 billion problem. After all, an ad that isn’t seen can’t have an […]
“Keep Calm and Carry On” seems a fitting theme for the finally-published General Data Protection Regulation (GDPR) – a new European wide legislation which is designed to give individuals greater control over their personal information. However, this is only the case if you’re one of the organisations already valuing customers’ data. Unfortunately, for too long, […]
Networking and automating industrial production can have enormous benefits for businesses, but it also presents new IT security challenges. Deutsche Telekom explains in its new white paper, Security for the Industrial Internet of Things, where the risks lurk and how companies can protect themselves. The 28-page document is being published during the HANNOVER MESSE, the world’s […]
Clinical trials play an essential role in the drug development process by effectively demonstrating the efficacy and safety of a pharmaceutical compound. Current estimates show, however, that only about 1 out of every 10 drugs that actually start the clinical trials process are eventually approved by the FDA to go to market. In addition, according […]
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