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Tony Poulos

Tony is a freelance writer, regular speaker, MC and chairman for the telecoms and digital services industries worldwide. He has founded and managed software and services companies, acts a market strategist and is now Editor of DisruptiveViews. In June 2011, Tony was recognized as one of the 25 most influential people in telecom software worldwide.

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Moment of Truth – the fight for hard net neutrality regulation

Moment of Truth – the fight for hard net neutrality regulation

Written by on July 20, 2016 in Opinion with 0 Comments

Over the last few years, John Strand and his firm, Strand Consult, have followed the net neutrality debate and published a number of research notes and 7 detailed reports on the topic. Hard net neutrality rules are in place in some 50 countries even though soft rules are proven to work better to support investment and innovation. For the last […]

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Waving the flag at RAG and the future of conferences

Waving the flag at RAG and the future of conferences

Written by on July 13, 2016 in Opinion with 0 Comments

We are moving towards a new era of cooperation between industry sectors that share common problems/challenges. It seems that topic-focused conferences are losing their appeal and conference organizers are having to change their focus and modus operandi to stay in business. Telecoms BSS is a great example of this change. We used to have any number […]

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Do contact centres have any idea what customers really want?

Do contact centres have any idea what customers really want?

Written by on July 5, 2016 in Opinion with 0 Comments

Have you ever wondered why calls to contact centres often leave you perplexed, dejected, annoyed, dissatisfied or even angry? If, like me, a failure to have a call answered in less than ten rings, getting stuck in a queue of more than ten minutes or a failure to get an issue sorted after speaking to […]

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It’s taken us 70,000 years to reach the second cognitive era

It’s taken us 70,000 years to reach the second cognitive era

Written by on July 1, 2016 in Opinion with 0 Comments

At the first Asia ICT Innovation Forum held in Singapore recently a slew of international thought leaders spoke on their views on Building a Better Connected World. Not surprisingly, the core issues were around connectivity and how to get access to the internet to the billions still not connected. But this was balanced by a […]

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Forget the fridge, now there’s an oven that makes us dumber

Forget the fridge, now there’s an oven that makes us dumber

Written by on June 28, 2016 in Opinion with 0 Comments

There are some truly insane things going on in the world right now. Think US elections, Brexit, Boris and the rather inconvenient truth that access to the European Single Market – if you’re not a member – is far more expensive than if you are. On top of this madness comes news of an oven […]

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If it’s Brexit please don’t forget to close the door behind you

If it’s Brexit please don’t forget to close the door behind you

Written by on June 23, 2016 in Opinion with 1 Comment

So, today is Brexit referendum day in the UK. If, like me, you have become tired of the politicking and general BS arguments from both sides you will be glad when it’s all over. The polls in the lead up to the ‘big event’ have vacillated almost as much as our publisher’s choice of wine […]

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Thinking of changing banks? They might know before you do.

Thinking of changing banks? They might know before you do.

Written by on June 20, 2016 in Opinion with 0 Comments

For banking customers in many countries, the freedom to change banks has been of great benefit in keeping them competitive. In Europe, and especially the UK until recently, it has not been an easy task to change banks – in fact, it’s often downright difficult. We at DisruptiveViews have had our fair share of banking […]

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Why do we refuse to do anything practical about customer service?

Why do we refuse to do anything practical about customer service?

Written by on June 16, 2016 in Opinion with 0 Comments

There seem to be a spate of stories about bad customer service at the moment. Perhaps, it is just that we have had a really bad experience ourselves and therefore notice them more. Perhaps it is that bad experiences get more attention than good ones, and the press therefore love them. But if that is […]

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Interview with Ericsson’s Magnus Ewerbring

Interview with Ericsson’s Magnus Ewerbring

Written by on June 16, 2016 in Features with 0 Comments

Ericsson’s Magnus Ewerbring has high expectations for 5G rollout by 2020 in the Asia Pacific region, but standardisation is critical to its success. Referring to the success of the mobile industry itself, which is very much standards based, he acknowledges that 2020 is still a little way off, but is convinced that standards and the pre-commercial trials […]

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Blocking the internet – sign of the times or back to the future?

Blocking the internet – sign of the times or back to the future?

Written by on June 10, 2016 in Opinion with 3 Comments

The Singapore Government made an astonishing announcement earlier this week that all computers used officially by public servants in Singapore would be cut off from the Internet from May next year. The reason given for this unprecedented move was “to tighten security.” A spokesperson for the Infocomm Development Authority (IDA) said, “the Singapore Government regularly […]

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