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Tony Poulos

Tony is a freelance writer, regular speaker, MC and chairman for the telecoms and digital services industries worldwide. He has founded and managed software and services companies, acts a market strategist and is now Editor of DisruptiveViews. In June 2011, Tony was recognized as one of the 25 most influential people in telecom software worldwide.

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Smart IoT and Cloud: Interview with Dr Natasha Tamaskar

Smart IoT and Cloud: Interview with Dr Natasha Tamaskar

Written by on April 19, 2016 in Opinion with 0 Comments

At the recent Smart IoT show in London, I caught up with Dr Natasha Tamaskar (NT), head of cloud strategy at Genband. Amongst a huge number of presentations and demonstrations, that, frankly, did not shed much new light on the IoT, her’s was very interesting. Tony Poulos (TP): You did a presentation just now, and […]

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Simulating APIs the fastest way to stimulate your online economy

Simulating APIs the fastest way to stimulate your online economy

Written by on April 18, 2016 in Catalysts with 0 Comments

New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based software application and systems an application-programming interface (API) is utilized. An API is a software-to-software interface, not a user interface. With APIs, applications talk to […]

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BSS/OSS now defunct, dead, gone, buried – maybe

BSS/OSS now defunct, dead, gone, buried – maybe

Written by on April 14, 2016 in Billing & Payments, Opinion with 3 Comments

I have been harping on for years – many years – that the terms BSS and OSS are defunct and should be replaced with something far more generic like MMB – Money Making Bits. You may well laugh but BSS (business support systems) and OSS (operational support systems) are leftovers from a bygone era when […]

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Customer support goes ‘omnichannel’ and customers will love it

Customer support goes ‘omnichannel’ and customers will love it

Written by on April 11, 2016 in Catalysts with 1 Comment

It wasn’t that long ago that when a customer needed to contact their phone company the only choices available were to write to them or call the customer support ‘hotline’. The only thing hot about that line was often the customer’s temper at having to wait their turn for a long period of time, having […]

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Assuring service is one thing, satisfying the customer is another

Assuring service is one thing, satisfying the customer is another

Written by on April 6, 2016 in Catalysts with 0 Comments

Communications service providers (CSPs), like many other businesses, have for many years focused on providing services and products to drive demand. These are usually offered from a catalogue and are either static or not easily tailored to individual customer requirements or wants. Similarly, the majority of the service provider’s attention has been placed on making […]

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With an outage – and life – if you are in a hole, stop digging

With an outage – and life – if you are in a hole, stop digging

Written by on April 5, 2016 in Opinion with 1 Comment

“One outage is not good enough, two is absolutely unacceptable,” so said Telstra CEO Andy Penn, when a third network outage last month meant that a small percentage of voice calls could not be connected. The first, back in February was blamed on ‘human error’ and caused widespread criticism that resulted in Telstra offering a day of free data as […]

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Will an e-SIM in the Apple cart upset operators?

Will an e-SIM in the Apple cart upset operators?

Written by on March 31, 2016 in Opinion with 3 Comments

In the middle of last year there was a lot of noise about the e-SIM. Most of this noise centred around the growing consensus that an e-SIM was an optimum way to connect the huge number of ‘things’ about to be connected to the internet, supposedly to prevent it spiralling completely out of control. This idea is rapidly being […]

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Google Fiber (not a phone company) announces home phone service

Google Fiber (not a phone company) announces home phone service

Written by on March 30, 2016 in News with 0 Comments

Who said the home phone was dead? Alphabet Inc’s high-speed internet service, Google Fiber, is now introducing a home phone service, Fiber Phone. In keeping with tradition, the announcement was made via Google Fiber’s blog. It may not be good news for traditional fixed-line operators but is limited to certain Google Fiber cities for now, […]

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Data was the new oil but is the heading the way of old oil

Data was the new oil but is the heading the way of old oil

Written by on March 29, 2016 in Opinion with 3 Comments

It wasn’t so long ago we were talking about data being the new oil. But today, just like oil, its value is diminishing rapidly. Like oil, over-supply will be the cause of big data’s demise, and as more and more people stop filling and using those vast data stores, their value will plummet as well. Well, […]

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CEO Interview: 4G and MiFi keeping Busy busy in Ghana

CEO Interview: 4G and MiFi keeping Busy busy in Ghana

Written by on March 24, 2016 in Features with 0 Comments

After receiving a tip-off about a very interesting mobile data operator in Ghana called Busy, formerly BusyInternet, I persuaded the CEO, Praveen Sadalage (PS) to tell me about the company and its unique approach. Tony Poulos (TP): Praveen, thank you for your time today, can you start by telling me how Busy began? PS: It […]

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