British PM calls on BA to compensate passengers after IT failure

Written by on May 30, 2017 in News with 0 Comments
compensate

Britain’s Prime Minister Theresa May attends an election campaign event in Wolverhampton, May 30, 2017. REUTERS/Darren Staples

LONDON (Reuters) – Prime Minister Theresa May called on British Airways to compensate the thousands of passengers who were left stranded over the weekend by an IT failure and to deliver the service that customers expect of the country’s flagship carrier.

BA was forced to cancel all flights from London’s Heathrow, Europe’s busiest airport, and Gatwick on Saturday after it said a power surge knocked out its computer systems, disrupting its global flight operations, call centers and website.

“It’s important that of course British Airways has a compensation scheme … for people who were traveling,” May told an election campaign event in central England on Tuesday.

“It is up to them to sort their IT out and to ensure that they’re able to provide the services that people expect them to provide as British Airways.”

British Airways said it expected to deliver a full schedule of flights from London’s Heathrow and Gatwick airports on Tuesday after its computer network recovered from an outage which left 75,000 passengers stranded over the weekend.

“Our IT systems are back up and running and our operation continues to run as planned today with a full flight schedule at Heathrow and Gatwick,” British Airways, which is owned by IAG, said in a statement.

(Reporting by Guy Faulconbridge and Alistair Smout; writing by Kate Holton; editing by Paul Sandle and David Goodman)

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