Operation support systems (OSS)/Business support systems (BSS) are used by telecommunications service providers in order to manage their network as well as their customer base. Effective utilization of available resources while ensuring optimal user experience entails services such as order management, provisioning, customer relationship management (CRM) and billing among others, which collectively make OSS/BSS market.
The global operations support systems (OSS) and business support system (BSS) market will report a 12.7 percent CAGR from 2014 to 2020 as it grows from its 2013 valuation of US$ 21.86 billion. Read the summary of the report here.
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