BillingViews

Why good design is critical for good billing

Why good design is critical for good billing

Written by on August 25, 2017 in Billing & Payments, Guest Blog with 0 Comments

With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organisations. However, this isn’t just a technical issue. Getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. Why taking a […]

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The dangers of direct operator billing without identity authentication

The dangers of direct operator billing without identity authentication

Written by on August 17, 2017 in Billing & Payments, Guest Blog with 0 Comments

With the focus on delivering a frictionless user experience for customers, direct operator billing (DOB) is becoming more popular for Over the Top (OTT) services. In the US, for example, Comcast and Netflix customers can opt to have their Netflix charges presented on their Comcast bill. In the UK, Spotify has a similar arrangement with […]

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A maturity model for fulfilment

A maturity model for fulfilment

Written by on June 13, 2017 in Billing & Payments, Features with 0 Comments

Oh good, yet another maturity model! Yes, but this one, like the good ones out there, delivers not only a suggestion of the problems we face in fulfilling customer orders, but also suggests a roadmap to address the interdependencies and rising complexities in achieving various levels of delivery and customer experience. Fulfilment, what is it? […]

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Do we still need billing? The BSS debate that keeps on giving

Do we still need billing? The BSS debate that keeps on giving

Written by on June 8, 2017 in Billing & Payments, Guest Blog with 0 Comments

“We’ve spent zillions of dollars on BSS but who is in need of a bill?” This was the question asked by KPN CTO Eric Hoving during a panel discussion at the recent TMF Live event in Nice. This is not a new question. There’s been a lot of debate going on for the last 5 years […]

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Is maintaining dark revenue a symptom of an old-fashioned telco?

Is maintaining dark revenue a symptom of an old-fashioned telco?

Written by on May 15, 2017 in Billing & Payments, Opinion with 0 Comments

It almost seems impolite to talk about dark revenue, but we should. Dark revenue arises in several different forms. There is the overage model. Keep your data caps low and your customers will break through their limit. You can then charge overage. There is the paper bill. In an effort to become sustainable, green and […]

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Roaming, Smart Charging, Payments and a meeting in Reading

Roaming, Smart Charging, Payments and a meeting in Reading

Written by on April 25, 2017 in Billing & Payments, Opinion with 0 Comments

Someone once said that ‘it all comes back to billing’. That someone was the CEO of a new entrant into the North American wireless market. While billing has now broadened in scope, it still holds true. Now you might say ‘it all comes back to Smart Charging and Payments’. The ETIS Smart Charging and Payments […]

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Launching an MVNO is now 10 times cheaper than five years ago, and a lot faster

Launching an MVNO is now 10 times cheaper than five years ago, and a lot faster

Written by on April 11, 2017 in Billing & Payments, Opinion with 0 Comments

In the last few years the MVNO arena has undergone a quiet but seismic change. The traditional way of launching an MVNO was to invest $10 million and spend months negotiating with the network operator, implementing systems and processes. And even when you had done all that, you were limited in the services you could […]

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Is it time for Policy Control to step out of the shadows?

Is it time for Policy Control to step out of the shadows?

Written by on April 10, 2017 in Billing & Payments, Guest Blog with 0 Comments

Policy Control has spent too long on the sidelines. This week, the 7th edition of the Policy Control event took place in Berlin.  While I am usually in attendance at this event, this year I couldn’t make it, but I was asked to judge this year’s awards. The process got me thinking about the challenges […]

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Some more stories from the billing wars – status: still a mess

Some more stories from the billing wars – status: still a mess

Written by on March 16, 2017 in Billing & Payments, Opinion with 0 Comments

There is a sentiment out there that says billing is boring. There is also a sentiment out there that says that when things go wrong, they become interesting again. So with billing. Last week we saw a frankly shocking – no, we did not say made up – report that billing is in a terrible mess, […]

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The billing systems mess is even worse than we thought

The billing systems mess is even worse than we thought

Written by on March 10, 2017 in Billing & Payments, Opinion with 0 Comments

It seems, shockingly, that operators are no more on top of the billing systems mess than they were some years ago. In fact, the situation, according to a recent survey by Mobile Europe, has got dramatically worse. The reason for the mess, according to the report, is that telecoms has grown by acquisition rather than […]

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