BillingViews
DisruptiveViews (DV) recently caught up with Openet’s new COO, Jon Ross (JR), to ask his opinion about the future of BSS and the challenges and opportunities ahead. DV: Jon, thank you for taking the time to talk to us. You have been in your new role of COO at Openet for just a few weeks. […]
With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organisations. However, this isn’t just a technical issue. Getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. Why taking a […]
With the focus on delivering a frictionless user experience for customers, direct operator billing (DOB) is becoming more popular for Over the Top (OTT) services. In the US, for example, Comcast and Netflix customers can opt to have their Netflix charges presented on their Comcast bill. In the UK, Spotify has a similar arrangement with […]
Oh good, yet another maturity model! Yes, but this one, like the good ones out there, delivers not only a suggestion of the problems we face in fulfilling customer orders, but also suggests a roadmap to address the interdependencies and rising complexities in achieving various levels of delivery and customer experience. Fulfilment, what is it? […]
“We’ve spent zillions of dollars on BSS but who is in need of a bill?” This was the question asked by KPN CTO Eric Hoving during a panel discussion at the recent TMF Live event in Nice. This is not a new question. There’s been a lot of debate going on for the last 5 years […]
It almost seems impolite to talk about dark revenue, but we should. Dark revenue arises in several different forms. There is the overage model. Keep your data caps low and your customers will break through their limit. You can then charge overage. There is the paper bill. In an effort to become sustainable, green and […]
Someone once said that ‘it all comes back to billing’. That someone was the CEO of a new entrant into the North American wireless market. While billing has now broadened in scope, it still holds true. Now you might say ‘it all comes back to Smart Charging and Payments’. The ETIS Smart Charging and Payments […]
In the last few years the MVNO arena has undergone a quiet but seismic change. The traditional way of launching an MVNO was to invest $10 million and spend months negotiating with the network operator, implementing systems and processes. And even when you had done all that, you were limited in the services you could […]
Policy Control has spent too long on the sidelines. This week, the 7th edition of the Policy Control event took place in Berlin. While I am usually in attendance at this event, this year I couldn’t make it, but I was asked to judge this year’s awards. The process got me thinking about the challenges […]
There is a sentiment out there that says billing is boring. There is also a sentiment out there that says that when things go wrong, they become interesting again. So with billing. Last week we saw a frankly shocking – no, we did not say made up – report that billing is in a terrible mess, […]
Recent Comments