Billing & Payments
The relentless decline in the number of bank branches in the UK and elsewhere features regularly in the press. In May 2016 BBC News stated that 600 branches had closed in the previous year. It’s no surprise that customers are using apps and online for managing their banking and using branches less and less; it’s […]
LONDON (Reuters) – Britain has fined Vodafone a record 4.6 million pounds ($5.60 million) for “serious and sustained” customer failures, including not updating accounts when mobile phone users topped up their credit to make calls. Vodafone, the world’s second-largest mobile operator, also failed to act quickly enough to identify or address the problems, the regulator […]
What is XaaS? How do you even pronounce it? It’s (Anything) as a Service, let’s pronounce it “zaahss”, and it’s a market that is absolutely on fire. Consumption and subscription services are taking the world by storm, as evidenced by projected XaaS growth of 40% a year through 2020. Customers are flocking to on-demand XaaS […]
Openet, a supplier of real-time BSS (business support systems) and customer engagement systems, today announced that Ireland’s largest telecommunications company, eir, has deployed Openet’s Policy Manager solution. The activation of Openet’s solution enables the Irish operator to offer advanced digital service functionality and bundled offers to its customers. This is the first deployment of its kind […]
Redknee, a provider of real-time monetization and subscriber management software, is pleased to announce the successful implementation of Redknee Unified, a converged multi-play billing, charging and customer care platform at Omantel, a leading communication service provider (CSP) in the Middle East. The successful implementation has transformed Omantel’s IT infrastructure across multiple lines of business including mobile, […]
It is, perhaps, unfair to pick on one particular telco suffering from billing issues, but Telstra has done it again. Hot on the heels of very public outages and PR disasters, Telstra now seems to have made an unforced error, of the most basic kind. Their web site said that customers on their L Plan would […]
As fintech companies struggle towards the top of the payments pile, unlikely winners emerge that prove at least one thing – the world of technology is extremely fragile and fickle. It also proves that technology and fintech companies that do not completely understand culture are likely to fall by the wayside. The phenomenon that is […]
SHANGHAI (Reuters) – China’s Alipay payment platform has inked deals with 10 overseas airports as it looks to expand on the back of Chinese consumers’ growing appetite for travel, and has already signed up more than 80,000 merchants worldwide, a senior executive said on Monday. Alipay, whose platform offers services ranging from bill payment to […]
I nipped round to Waitrose to get some milk the other day. As I closed the door behind me I realised that I’d left my wallet on my desk. But guess what – I didn’t care. Waitrose takes contactless, and they’ve implemented in properly (with CDCVM), so there’s no need to take cards as consumers […]
If you were tasked with starting up a brand new, greenfield communications network do you think you would opt for a traditional telco OSS/BSS support infrastructure or opt for a much simpler all-you-can-eat subscription model? If you opted for the latter you are either and non-telco person or a liar. Let me explain. For a […]
Recent Comments