Catalysts
TM Forum Catalyst Program
Communications service providers are already participating in digital ecosystems but they are finding some aspects of it rather challenging. In order to enable and integrate new digital services to enhance their offerings they need to adopt new business models that are both relevant and personalized for their customers. By doing this they aim to improve […]
Big Data has been around a long time but more recent talk of ‘Open Data’ is changing perspectives on how to best utilize data wherever it resides and in whatever format. Big Data and Open Data are closely related but they’re not the same. Both types of data can transform the world, but when government turns […]
Promoting and supporting innovation is critical for any business. Big data has become a byword for any business wishing to capitalize on information it has at hand in order to provide customers with the best possible experience. Innovation in big data is all about making the data available for any number of people to test […]
The advent of smartphones has impacted the lives of millions of people around the globe revolutionized many industries. Everything from banking and payments to retail and gaming has been affected. As we are entering the Internet of Things (IoT) era at full pace we are seeing the collection of data from devices in any location […]
New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based software application and systems an application-programming interface (API) is utilized. An API is a software-to-software interface, not a user interface. With APIs, applications talk to […]
It wasn’t that long ago that when a customer needed to contact their phone company the only choices available were to write to them or call the customer support ‘hotline’. The only thing hot about that line was often the customer’s temper at having to wait their turn for a long period of time, having […]
Communications service providers (CSPs), like many other businesses, have for many years focused on providing services and products to drive demand. These are usually offered from a catalogue and are either static or not easily tailored to individual customer requirements or wants. Similarly, the majority of the service provider’s attention has been placed on making […]
Perhaps the most exciting outcome from the revolution in mobility and the Internet of Things (IoT) is the effect both are having on healthcare. From the simplest apps and ‘wearables’ tracking exercise and diet to the remote monitoring of patients, the potential benefits are immense. The earliest use cases focused on delivering medical advice via […]
Have you ever had issues with your home internet connection, Wi-Fi or new devices that simply won’t connect or stop working altogether? What is your first response – look up the service manual, Google it or call your service provider? Like me, you have probably tried all the above at some stage but when the […]
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