Features
Meeting Rory Kenny from TripAdvisor is an enlightening experience. His role as Director is to establish and nurture mobile partnerships and affiliates for TripAdvisor in Europe, Middle East and Africa. That responsibility alone makes him unique, but his views on how mobile operators and digital service providers should work together should be the basis for […]
Last March, Bloomberg reported the number of jobs reached a record pre-recession peak at 116.1 million, even surpassing the U.S.Labor Department’s projections. The economy seemed to be picking up however gradually. Around the same time, a tiny blip in the economic radar escaped the attention of much of the big business media. The American Customer Satisfaction […]
Has customer experience become the new economic imperative? Tony Poulos discusses this intriguing thought at the Genesys G-Force 2014 event in Melbourne with Brady Jacobsen (General Manager, Customer Sales and Service at Australia Post), Tyler Pichach (Senior Director of Telephony Strategy and Deployment at CIBC, Canada) and Ms Schneh Ying Wan (Chief Operating Officer, Home Credit China).
Rachel Botsman, global thought leader, speaking at Genesys G-Force 2014 in Melbourne, Australia takes a close look the ‘sharing’ or ‘collaborative economy,’ how it works and its impact on the the real economy. This is definitely worth viewing!
Peter Bithos, Chief Operating Officer at Globe Telecom explains how his company is focussing on customer experience by placing it at the core of everything Globe does. It is vital for the success of any telco today but is very, very hard to achieve. In this interview with Tony Poulos, Bithos explains how the speed […]
The digital landscape will evolve over the coming years with significant implications for service provider IT. What strategies are major service providers pursuing in terms of centralisation, virtualized services and cloud? What are the key business models and digital services to watch and what will these services demand from IT? Where must the industry collaborate […]
Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the data explosion. Ian is clear that customer self-care is part of real-time charging and he explains why.
Telcos are having to reach outside their traditional markets for growth. M2M is an option. It typically doesn’t use a lot of data but it involves a lot of new relationships and this could be a challenge for some operators. Here what else Jim and Machina foresee.
Monetizing data is a real challenge. Operators are starting to get more sophisticated marketing refined products. Tiered data plans are great for customers and operators but bring their own set of problems to administer. Real-time, ad hoc offers are coming.
Whilst most mobile network operators might aspire to become as popular as social networking sites, the exact opposite has happened in Spain. The country’s most popular social site, tuenti, became an MVNO and has never looked back. Steve James, head of marketing at tuenti movil tells us how this came about.
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