Guest Blog

Digital Proposition? Please Don’t Rely on Analogue Fallback

Digital Proposition? Please Don’t Rely on Analogue Fallback

Written by on August 15, 2013 in BillingViews, Guest Blog with 0 Comments

My top digital anathema is when the digital world falls back on the analogue world because the digital process is broken. I recently experienced an example of this with Barclays Pingit on my iPhone. I’ve always had a bit of a soft spot for Barclays, maybe because I worked for them briefly many years ago, […]

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Mobile Banking:  Fee or Free?

Mobile Banking: Fee or Free?

Written by on July 30, 2013 in BillingViews, Guest Blog with 0 Comments

What would you be willing to pay to transfer money to a savings account or settle up with a friend for last night’s dinner on your iPhone?  Unfortunately, your bank might soon answer that question for you. Not without controversy, banks are starting to introduce fees for mobile banking.  US-based PNC, Regions, and U.S. Bank […]

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mPOS and the Changing Face of Card Payments

mPOS and the Changing Face of Card Payments

Written by on July 26, 2013 in BillingViews, Guest Blog with 0 Comments

Mobile point of sale (mPOS) card payments has the potential to create massive disruption both in the High Street and in other places where cash has been the only method of payment. It makes card payments available to retailers and small traders who previously couldn’t justify the expense of a Chip and PIN machine from […]

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The Extreme Billing Challenge Part 1: Is your Revenue Assurance Process better than Seven Sigma?

The Extreme Billing Challenge Part 1: Is your Revenue Assurance Process better than Seven Sigma?

Written by on July 17, 2013 in BillingViews, Guest Blog with 0 Comments

This is the first in a series of articles where we are looking at “extreme” billing. What, you might ask, is extreme billing?  It is, essentially, a case study where the billing process performs at the extreme end of the capabilities of the people, software and technology who run the billing process. We start with […]

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I’ve Seen the Future of Contactless Payments, It’s not NFC (and it works)

I’ve Seen the Future of Contactless Payments, It’s not NFC (and it works)

Written by on July 5, 2013 in BillingViews, Guest Blog with 0 Comments

When people talk about contactless payments they usually mean contactless EMV (Europay, MasterCard, Visa) card payments or NFC (near field communication) payments using a mobile device. Contactless card payments have been in the news recently amid reports of double charging or the wrong card being charged. I have enough trouble getting the correct card to […]

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Ryanair, Electronic Cigarettes and a Billing Workshop

Ryanair, Electronic Cigarettes and a Billing Workshop

Written by on July 4, 2013 in BillingViews, Guest Blog with 0 Comments

At the ETIS Billing Workgroup last week in Krakow there was a discussion about how competition is forcing down prices and some operators are now promoting bundles that cost less than €10. Also this week we saw another round of roaming price cuts in the European Union. Is it time for operators to have a […]

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Proposed Tax on Mobile Transfers Spells Trouble Ahead

Proposed Tax on Mobile Transfers Spells Trouble Ahead

Written by on June 20, 2013 in BillingViews, Guest Blog with 0 Comments

Reports out of Uganda suggest the government has plans to impose a ten percent levy on all money transfers sent via a mobile device.  This hefty tariff is the government’s response to closing a fiscal gap resulting from countries pulling aid due to corruption within the ranks of the Ugandan government.  The recent news doesn’t […]

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Is There A Future for Bank Branches?

Is There A Future for Bank Branches?

Written by on June 13, 2013 in BillingViews, Guest Blog with 0 Comments

A few weeks ago my local branch of HSBC received a major refurbishment. What intrigued me about this is that in our increasingly technology centric world HSBC still thinks it’s worthwhile spending money on its branches. As a customer who will do everything I can to avoid stepping inside a bank, the idea that banks […]

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Customers, CMOs and CTOs – and The Pursuit of Real Happiness

Customers, CMOs and CTOs – and The Pursuit of Real Happiness

Written by on June 4, 2013 in BillingViews, Guest Blog with 0 Comments

At the end of last year a couple of surveys were produced showing how the technical and the business sides of mobile operators are now talking the same(ish) language and going after the same goals. Infonetics published results of a survey of CTOs in November asking about priorities for network investments. The top two drivers […]

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Google Wallet: What Do You Want To Be When You Grow Up?

Google Wallet: What Do You Want To Be When You Grow Up?

Written by on May 31, 2013 in BillingViews, Guest Blog with 0 Comments

Google recently announced it will expand the capabilities of Google Wallet to allow Gmail account holders to send money to any recipient with a US based email account.  Sending money to a friend will be as easy as attaching a picture to an email.  The service will be free for those who link their bank […]

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