Opinion
Between a surprising re-launch of Google Glass and a major pivot by Meta, it is increasingly clear that while augmented reality (AR) makes sense in the enterprise, it is years away from the consumer market. Google has quietly relaunched Google Glass as a smaller unit with upgraded electronics that can attach to a range of […]
Georgina is currently far from Jolly, due to incompetent customer-handling processes and outrageous customer support charges from Vodafone UK. A year after the mobile giant was slammed for a rise in complaints due to the introduction of a new billing system, why has it – and the rest of the industry – not learned the […]
Wow. One of my very favourite companies has always been Worldpay. They have a very special place in my heart because many years ago, when they were first starting out, I was sent up to Cambridge by a client to go and meet them and assess what they were doing. As a junior deputy assistant under-consultant, […]
Every day brings another story about an online trader, financial institution, telco or individual being hacked or defrauded. Security breaches are becoming as common as sunrise and sunset, and almost as regular. At a time in history where going digital is deemed to be a survival tactic for businesses and people alike, it is more than […]
As the iPhone prepares to celebrate its 10th birthday, some in the industry are wondering what the ‘next big thing’ will be. It seems that just when things become comfortable (technology takes about 10 years to become ‘invisible’ and comfortable), the visionaries begin to question, well, everything. Apple and Microsoft not only foresaw the end […]
A close member of the family recently wanted to take advantage of the sign up bonus offered by a UK legacy bank (which shall remain nameless). Although he of course (as a family member) uses one of the new digital disruptor banks, as a student of limited means, the bonus was something not to be […]
Twitter remains by far the better choice. Reality is beginning to set in for Snap Inc. but I think that the shares still have some distance to go before there is an opportunity to snap up a bargain. A major downgrade by one of its underwriters taking the target price from $28 to just $16 caused […]
The new EU roaming regulations (the Eurotariff) has created plenty of work for our marketing and PR folk. But, as the commentator industry competes to stamp their mark on the issue, interpreting and reinterpreting it to push their own agenda, many myths are being promoted. One of these is that roaming billshock has finally been […]
Andrew Penn, the CEO of Telstra, said that the price of data will be zero in five years’ time. He didn’t say this in private, or at a small breakfast meeting, but during his keynote speech at the recent GSMA event in Shanghai. It was a real wake up call to the industry. Innovation, therefore, […]
We live in an age where disruption is the new normal. It is inevitable. It is hard to think of an industry that is not being disrupted by new thinking and new technology – generally a combination of the two. The question is what you do about it. Many companies, large ones in particular, believe […]
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