Opinion

Bake it In: Product + Infrastructure + Analytics

Bake it In: Product + Infrastructure + Analytics

Written by on June 27, 2012 in BillingViews, Opinion with 0 Comments

CSP history is one of providing infrastructure, so there’s no shame in being a bit slow to create products that aren’t sold as infrastructure. Today’s market is forcing that to change, but it means there’s opportunity for CSPs to create attractive products and use their infrastructure capabilities as differentiators. If analytics are applied correctly, the […]

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Evidence of Google’s Coolness

Evidence of Google’s Coolness

Written by on June 26, 2012 in BillingViews, Opinion with 1 Comment

Often I hear Apple, Amazon, Facebook and Google described as “The Big Four.” And it seems that among those Big Four, Google is the nerdiest. I don’t mean Geekiest, because Geek has become something sort of cool these days. There’s just something about Google that isn’t as fashionable as the other three. But there are […]

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Point-of-Sale Analytics Missing in Action

Written by on June 25, 2012 in BillingViews, Opinion with 0 Comments

My Mom and Dad recently upgraded their mobile phones from Blackberry devices they’ve had for a few years to the iPhone 4S. They are both customers of one of the largest US wireless operators. (I won’t name which one, but to those who know the US industry it will become obvious.) In the retail store […]

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Bring Your Own Disruption (BYOD)

Bring Your Own Disruption (BYOD)

Written by on June 21, 2012 in BillingViews, Opinion with 0 Comments

Democracy is coming to IT. Whether we liked it or not, IT had the power, the budget and the control over who used what, when and how within an organization. For years, mavericks have said that IT should not have an IT budget, that other departments should have the budgets and IT should deliver stuff […]

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Cord Cutting Isn’t About Price; It’s About the Value of Choice, Mobility, and User Experience

Written by on June 15, 2012 in BillingViews, Opinion with 0 Comments

Paid content.org posted this interesting piece in which Barclay’s analyst Anthony DiClemente argues that because Pay TV cord cutting drives up the cost of broadband in the cable bundle, it doesn’t save consumers enough to be worth sacrificing cable content when they opt instead for OTT video. What DiClemente may have overlooked in this argument […]

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Brands Make Mobile ‘First’ Screen

Written by on June 14, 2012 in BillingViews, Opinion with 0 Comments

From podium to podcast people have pontificated about the potential of a second screen. The theory was that the second – mobile – screen would increase the awareness and impact of marketing messages. Now, it seems that the theory is being proven. As we noted a few days ago, Neilsen discovered that the combination of […]

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Billing-as-a-Service in the API Mashup World

Written by on June 12, 2012 in BillingViews, Opinion with 0 Comments

Billing isn’t just a revenue counter or collector; it can be a revenue generator. In world of API-based service mash-ups, billing functionality is being embedded in other applications so that it is not just billing for service usage, but becomes part of the service itself. As what’s considered billing expands into subscriber management, product management, […]

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Advantage, Analytics

Written by on June 12, 2012 in BillingViews, Opinion with 0 Comments

One of the events that symbolizes the British summer is the Wimbledon tennis tournament, during which it generally rains. Sometimes this makes Cliff Richard sing. If we played that word game where someone says a word and you say words that immediately come to mind, the word ‘Wimbledon’ would generally conjure responses such as ‘strawberries, […]

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Billing becomes strategic – at last

Billing becomes strategic – at last

Written by on June 3, 2012 in BillingViews, Opinion with 0 Comments

Some years ago there were celebrations among the billing community. Several CEOs of very large telecoms companies had said the word ‘billing’ out loud and in public and even in conference calls with the financial world. We believed that the impossible had happened, that CEOs truly believed that billing was a strategic asset, a differentiator in the […]

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Bring Your Own Device Widens the Requirements Gap

Written by on May 21, 2012 in BillingViews, Opinion with 0 Comments

The emerging “bring your own device” trend reflects a growing gap between mobile operators’ offerings and the usage behaviors that customers exhibit in the rapidly evolving mobile market. The term, BYOD for short, describes the growing preference among corporate employees to choose their own mobile devices – rather than have one assigned by the company […]

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