Opinion
This week, Dark Reading published a survey from Javelin Strategy & Research which found that “by a margin of almost 4 to 1, consumers believe direct carrier billed mobile payments are more secure than using credit and debit cards for online digital purchases.” How about that? Direct-to-bill charging is finally having its moment in the […]
US cable operators are beginning to roll out usage caps on their broadband services (see a recent report here) – in other words, users will be charged overage when they go beyond a specified limit. The question is whether this is sensible business, or just paranoia. From a pricing perspective, the cost per bit roughly […]
The telecom industry is often an echo chamber, and right now many of the echoes consist of defeatist rhetoric regarding the threat from OTT players. It’s smart business to pay attention to one’s competition and to take steps to overcome it. But the characterization of OTT as a competitive threat is misleading. OTT is a […]
To some, saying Billing is sexy is kind of like putting Michael Moore on the cover of People Magazine’s Sexiest Man Alive issue. But in reality, it depends on what your definition of Billing is (the definition of sexy being what it is). I think of the word “billing” like the word “drive.” Today we […]
A recent survey conducted by BillingViews found that 87 percent of tech-savvy consumers would not buy anything through Facebook. That’s no small mountain to climb in an era of online fraud, rampant hacking attacks, and explosive growth in online and mobile payment use among consumers. Additional findings from the survey include: • 60 percent […]
Making use of, and making human, the massive amount of data that telcos have running through their veins will stand them in good stead in the battle for customer loyalty and recommendation. We believe that billing is now the voice of customer service – BillingViews reflects that belief. From the customer’s point of view the […]
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