Opinion

TRAI seems confused by its own net neutrality stance

TRAI seems confused by its own net neutrality stance

Written by on June 6, 2016 in Guest Blog with 0 Comments

The Indian regulator has succeeded in confusing everyone with its ambiguous questions on free data services. TRAI released a consultation paper on free data services on May 19th 2016. This consultation paper is part of several consultations which TRAI has been doing since March 2015 around the issue of net neutrality and OTT, differential pricing and […]

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Would the blockchain be useful to manage the IoT?

Would the blockchain be useful to manage the IoT?

Written by on June 6, 2016 in Guest Blog with 0 Comments

I’ve said a few times that I think the Internet of Things is where mobile was a couple of decades back. Some of us had mobile phones, and we loved them, but we really didn’t see what they were going to turn in to. I mean, I was always bullish about mobile payments, but even […]

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Carriers need to take a long term view of the customer relationship

Carriers need to take a long term view of the customer relationship

Written by on June 3, 2016 in Guest Blog with 1 Comment

I have previously written  about how frustrating it often is to try to get customer service from carriers. It was again time to do something about my mobile subscriptions. And once again I felt they want to trap me, and the only thing I can do is navigate to the least harmful trap. Carriers might […]

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Is the advertising industry on another planet?

Is the advertising industry on another planet?

Written by on June 3, 2016 in Opinion with 2 Comments

We have said, often, that there is a complete disconnect between the advertising industry and publishers, and customers. We have compared it to a battle. Frankly, it is more like a bunch of people wandering around in the dark, shouting and bumping into things. Just this week, Eric Schmidt, ex CEO of Google said that […]

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Are Facebook and Microsoft up to something?

Are Facebook and Microsoft up to something?

Written by on June 2, 2016 in Guest Blog with 0 Comments

I think Facebook could buy some or all of Microsoft’s consumer assets. Microsoft and Facebook are jointly building an undersea cable highlighting the increasing computability between these two companies. The MAREA cable will be 6,600km long extending from Virginia Beach, USA to Bilbao, Spain and will be capable of carrying 160Tbps. The cable will be managed by […]

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Front running service providers to trial ad blocking technology

Front running service providers to trial ad blocking technology

Written by on June 2, 2016 in Guest Blog with 0 Comments

3Three UK is planning to trial opt-in ad blocking technology from Shine next month. As mentioned in this recent entry, ad blocking technology at the network level is somewhat controversial, at least from an operator point of view. 3 Three UK however has come out as the very public leader in the pro opt-in ad blocking camp. […]

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If a contact centre is like running a family, there are some bad parents

If a contact centre is like running a family, there are some bad parents

Written by on June 1, 2016 in Opinion with 0 Comments

If the next generation of contact centre should resemble running a family – catering to different needs and different speeds – then companies like BT make very bad parents. Having talked up the importance of customer service, the customer experience and the focus on the customer at every press opportunity, it is time for companies like BT […]

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Are APIs integral to the future of payments and banking?

Are APIs integral to the future of payments and banking?

Written by on May 31, 2016 in Billing & Payments, Guest Blog with 0 Comments

I happened to be talking about access to payment infrastructure (something I blogged about here) at a client event yesterday, and got involved in a discussion about how the fintechs might begin to work with banks in the new world of PSD2 and mandatory APIs. This has been subject of great interest to me at […]

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Being late to embrace big data may be a blessing for telcos

Being late to embrace big data may be a blessing for telcos

Written by on May 30, 2016 in Opinion with 0 Comments

Innovation in big data is all about making the data available for any number of people to test out ideas to see what works without impacting the performance of the systems the data resides in. Promoting and supporting innovation of this type is critical for any business. Big data has become a byword for any […]

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The new contact centre – rather like running a family

The new contact centre – rather like running a family

Written by on May 27, 2016 in Guest Blog with 0 Comments

Anyone who has had to cater for an extended family knows the challenge. The kids want pizza; the grown ups want steak; your cousin wants something spicy; your sister something all organic; grandma wants a burger because it’s easier to chew. Eventually you begin to tear your hair out. They all want food but you’re […]

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