Opinion

Autonomous vehicles and some unexpected consequences

Autonomous vehicles and some unexpected consequences

Written by on September 4, 2017 in Guest Blog with 0 Comments

I recently joined an Institute of Engineering & Technology (IET) workshop looking into some of the unexpected consequences of autonomous vehicles. The IET will be producing a report shortly but I’m here to promote the accessibility design agenda. The technical capabilities of the vehicle, the compute power on board for navigation, vehicle management and entertainment are […]

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Six proven customer experience strategies that build loyalty

Six proven customer experience strategies that build loyalty

Written by on September 1, 2017 in Features, Guest Blog with 0 Comments

In the spring of 2017, Openet, with European Communications, surveyed attitudes to customer experience in the telecoms industry which threw up some pretty interesting results, prime among them: Customer experience is a vitally important success factor in the competitive telecoms market. At a time when customers struggle to differentiate service providers on the basis of […]

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Why Amazon’s purchase of Whole Foods is a game changer

Why Amazon’s purchase of Whole Foods is a game changer

Written by on August 30, 2017 in Opinion with 0 Comments

Amazon has succeeded in disrupting the grocery market on day one. It is clever and, on the face of it, a match made in heaven. Whole Foods is a high-end, organic chain that has a reputation for fresh, quality produce. Amazon has a fairly wide range of reputations. But what it does do is online […]

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Is Elon Musk right? Should we be scared of AI?

Is Elon Musk right? Should we be scared of AI?

Written by on August 29, 2017 in Opinion with 0 Comments

When Ernest Rutherford split the atom, his motive was pure. He wanted to help mankind. When John McCarthy invented, or at least coined the term, ‘artificial intelligence’ he, too, had the good of mankind at heart. When Einstein pressured Roosevelt to set up the Manhattan Project, he did so because he believed the Germans were […]

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Why good design is critical for good billing

Why good design is critical for good billing

Written by on August 25, 2017 in Billing & Payments, Guest Blog with 0 Comments

With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organisations. However, this isn’t just a technical issue. Getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. Why taking a […]

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Why you should bank on Amazon getting into banking

Why you should bank on Amazon getting into banking

Written by on August 23, 2017 in Guest Blog with 0 Comments

Could we soon be opening an Amazon bank account and getting loans and mortgages from the e-commerce giant? Reports earlier this year that Amazon was considering buying the US bank Capital One highlight the fact that controlling how we buy goods, as well as where we buy them, would make a great deal of sense […]

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The balance between security and irritating your customers

The balance between security and irritating your customers

Written by on August 22, 2017 in Opinion with 0 Comments

We spend a lot of time talking about cyber security, hacking and malware here at DisruptiveViews. So we should, it is one of ‘the’ issues of our age. Generally we do it from the ‘something must be done about it, where is everyone’ point of view. It is interesting to see the other side of […]

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Successful IoT networks will be defined by two simple words – speed and scale

Successful IoT networks will be defined by two simple words – speed and scale

Written by on August 21, 2017 in Guest Blog with 0 Comments

The Internet of Things is all about the connection of things, simply because we can. If that observation was true, we could simply string cable from one thing to next and declare victory. Job done. Sadly, it is not the case. Two elements of the IoT data deluge confound the rollout of those transformative implementations […]

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Emails have become the bane of my miserable existence

Emails have become the bane of my miserable existence

Written by on August 18, 2017 in Opinion with 0 Comments

I read with dismay that one in five commercial emails worldwide fails to reach its intended target, according to the 2017 Deliverability Benchmark Report from data solutions provider Return Path. Now, if you just send and receive emails as part of your daily routine at work or socially that might not seem a big deal, […]

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