Opinion
I recently joined an Institute of Engineering & Technology (IET) workshop looking into some of the unexpected consequences of autonomous vehicles. The IET will be producing a report shortly but I’m here to promote the accessibility design agenda. The technical capabilities of the vehicle, the compute power on board for navigation, vehicle management and entertainment are […]
In the spring of 2017, Openet, with European Communications, surveyed attitudes to customer experience in the telecoms industry which threw up some pretty interesting results, prime among them: Customer experience is a vitally important success factor in the competitive telecoms market. At a time when customers struggle to differentiate service providers on the basis of […]
Amazon has succeeded in disrupting the grocery market on day one. It is clever and, on the face of it, a match made in heaven. Whole Foods is a high-end, organic chain that has a reputation for fresh, quality produce. Amazon has a fairly wide range of reputations. But what it does do is online […]
When Ernest Rutherford split the atom, his motive was pure. He wanted to help mankind. When John McCarthy invented, or at least coined the term, ‘artificial intelligence’ he, too, had the good of mankind at heart. When Einstein pressured Roosevelt to set up the Manhattan Project, he did so because he believed the Germans were […]
The question of how operators transform into digital players has been around for some years now. As a result the goal and the way to achieve it tends to get sidetracked by buzzwords and simplistic solutions. Perhaps it is better to see ‘digital engagement’ as focused primarily on the customer experience. Improve that, and we […]
With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organisations. However, this isn’t just a technical issue. Getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. Why taking a […]
Could we soon be opening an Amazon bank account and getting loans and mortgages from the e-commerce giant? Reports earlier this year that Amazon was considering buying the US bank Capital One highlight the fact that controlling how we buy goods, as well as where we buy them, would make a great deal of sense […]
We spend a lot of time talking about cyber security, hacking and malware here at DisruptiveViews. So we should, it is one of ‘the’ issues of our age. Generally we do it from the ‘something must be done about it, where is everyone’ point of view. It is interesting to see the other side of […]
The Internet of Things is all about the connection of things, simply because we can. If that observation was true, we could simply string cable from one thing to next and declare victory. Job done. Sadly, it is not the case. Two elements of the IoT data deluge confound the rollout of those transformative implementations […]
I read with dismay that one in five commercial emails worldwide fails to reach its intended target, according to the 2017 Deliverability Benchmark Report from data solutions provider Return Path. Now, if you just send and receive emails as part of your daily routine at work or socially that might not seem a big deal, […]
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