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After paying for India’s Jio, consumers expect a little more service. When a service is free, you can’t really complain. Or rather, when a service is free anything is better than nothing and users don’t feel a need to complain. But now with Jio requiring users to pay for data, and consequently calls, by asking them to subscribe to some plan, users are less willing to tolerate the quirks and faults that still persist in the network, which is similar to how issues plague the networks run by Airtel, Vodafone and other services.
Users, who have not taken the data plans, and even Prime membership now get vocal whenever the Jio network fails to perform to their standards. Korak Roy is one such user, based in Mumbai area. He is not only a Prime member but has also subscribed to the Rs 303 plan. But now he wants the company to improve fast.
“Towards the end of the last promotional plan – Jio Happy New Year offer — the network dropped drastically on my number. After that I decided to switch to Prime membership but so far the performance of the network has been disappointing,” he says. “I subscribed to Prime with Rs 99, after which took up the Rs 303 (this plan was introduced before Jio came up with the new tariff plans). But, data speed has gone from bad to worse. Internet’s become slow, and call quality not up to mark.”
Paying users don’t like freeloaders
Another pain point for the Jio users who are now paying is the continued existence of freeloaders. This is particularly frustrating for paying India’s Jiousers when they see that people who haven’t yet started paying for the service are still getting good data speed. Akansha Ghosh (name changed), who is still using a the Jio SIM without subscribing to any data plan, says that service is still good. “I can still download 2 to 3 three episodes of a TV series within minutes,” she says.
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This article was first published on Pricing Data Plans.
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