Liberty Global offers customers seamless WiFi handover

Written by on October 12, 2017 in News with 0 Comments

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The issue of seamless handover between home and public WiFi has been on the list of discussion points for months if not years, and no-one pretended it was going to be easy. Now, though, Liberty Global has announced a partnership with Openet that will deliver just that.

Liberty Global’s newly-released Connect App offers its users seamless connectivity access both in and out of the home within the same, easy-to-use interface, including WiFi on-boarding and roaming experience to 10 million Liberty Global’s hotspots in Europe. Liberty has tapped Openet, a supplier of real-time BSS (business support systems) and customer engagement systems, to support the app with its Network Selection Intelligence (NSI) solution.

For Liberty Global’s Connect App users, the result will be a better quality of experience (QoE) when connected to Public WiFi, “Wi-Free” and International Roaming Partner access points. The solution provides easy on-boarding for mobile and broadband customers with one-time setup for easy WiFi. Once on-boarded, users have seamless access to better bandwidth and coverage, including indoor coverage, even in congested areas.

It also provides Liberty with a range of analysis capabilities including tools to identify and to blacklist hotspots when a connection is rejected, to receive analytics, WiFi usage information for all subscribers, and offload statistics for Android users. Liberty Global’s various operators can now have real-time visibility of device and user requirements. MVNOs using the Liberty Global network will also experience reduced termination costs as customers are commuted onto local WiFi options.

“We found a reliable partner in Openet to support our Connect strategy of delivering high quality seamless connectivity in and out of home and when roaming across WiFi access networks,” says Pieter Vervoort, VP Connectivity Products at Liberty Global. “As consumers more regularly swap and flip between mobile and WiFi connectivity, they expect an uninterrupted experience. By installing this analytical element, the aim is to identify areas of the network not as seamless as it should be and improve the overall customer experience, reduce costs, and make new services available.”

“Liberty Global is the biggest international broadband operator in the world and keeping track of the performance of its networks is no easy task,” says Niall Norton, CEO at Openet. “A challenge like this needs a solution that will provide clarity across the network in real-time in order to reduce the pressure points, ease transitions from mobile to WiFi connectivity and create an environment where services can be more easily deployed while improving the overall experience for its subscribers.”

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