Moving customer experience ‘up the stack’

Written by on March 6, 2014 in BillingViews, Features with 0 Comments

Peter Bithos, Chief Operating Officer at Globe Telecom explains how his company is focussing on customer experience by placing it at the core of everything Globe does. It is vital for the success of any telco today but is very, very hard to achieve. In this interview with Tony Poulos, Bithos explains how the speed at which the industry movies impacts negatively on the customer experience and what Globe doing to overcome this and other challenges faced by all enterprises.

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About the Author

About the Author: Tony is a freelance writer, regular speaker, MC and chairman for the telecoms and digital services industries worldwide. He has founded and managed software and services companies, acts a market strategist and is now Editor of DisruptiveViews. In June 2011, Tony was recognized as one of the 25 most influential people in telecom software worldwide. .

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