News highlights for 12 October 2017
REUTERS/Brian Snyder/File Photo
Fidelity testing VR for customer service training
NEW YORK (Reuters) – Fidelity Investments is testing virtual reality technology to train customer service representatives in its call centers across the United States. Read more…
OTT video becoming huge in APAC, driven by content
OTT video is expected to witness further traction with the availability of variety of content and higher investment on 4G networks across the region, according to a new report from analyst firm GlobalData. Read more…
Samsung CEO elect resigns, deepens leadership vacuum
SEOUL (Reuters) – Samsung Electronics Co Ltd said on Friday its CEO and Vice Chairman Kwon Oh-hyun plans to step down from management, deepening concerns over a leadership vacuum at the tech giant after group scion Jay Y. Lee was jailed for bribery. Read more…
Public cloud projected to grow almost 20% this year: Gartner
The worldwide public cloud services market revenue is projected to grow 18.5 percent in 2017 to total $260.2 billion, up from $219.6 billion in 2016, according to Gartner, Inc. Read more…
IMAP publisher wants to kill WhatsApp, Slack
The company that writes the open-source software for three-quarters of the world’s Internet Message Access Protocol (IMAP) email servers has a plan that could kill off proprietary chat services like Facebook’s WhatsApp. And that means you, too, Slack. Read more…
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