Tag: Bad Customer Service

Open a new bank account? Sorry, ‘the computer says no’

Open a new bank account? Sorry, ‘the computer says no’

Written by on April 14, 2016 in Opinion with 5 Comments

We are exhausted. In January we reported on our futile efforts to open a new bank account. The experience was quite like a visit to the proctologist. What we had no idea of at the time was that we were nowhere near the end of the road. And certainly nowhere near opening a bank account. […]

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Bad customer service – why don’t we learn?

Bad customer service – why don’t we learn?

Written by on November 18, 2014 in BillingViews, News with 1 Comment

The exciting news is that the BillingViews’ HQ is awash with iPhone 6 pluses. What might amuse is that, as usual, the customer experience was extremely painful. Almost, but not quite, funny. The first attempt at placing an order went smoothly, or so we thought. When it was pointed out minutes ‘post order’ that an iPhone […]

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The BillingViews Customer Disservice Records (CDRs) – The pre Awards Season Awards

The BillingViews Customer Disservice Records (CDRs) – The pre Awards Season Awards

Written by on February 11, 2014 in BillingViews, News with 2 Comments

It is only fitting that before the season warms up to all those Awards ceremonies – the ones that we believe reflect the opinions of our peers (not) – that we present our own unbiased Awards for Appalling Customer Service. The Customer Disservice Records (CDRs). So, without further ado:  Highly Commended:  1) Collecting a TV License […]

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The worst examples of customer experience – a car insurance tale

The worst examples of customer experience – a car insurance tale

Written by on January 21, 2014 in BillingViews, News with 0 Comments

We tend to look to other industries for inspiration and leadership in customer service. Retail is certainly providing some good examples at the moment. But other industries can also provide some almost laughable examples of things not working. Remember the BillingViews operative who spent almost a day listening to the music of two telephone companies […]

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