Tag: banking

What can we expect from the challenger banks?

What can we expect from the challenger banks?

Written by on July 30, 2014 in BillingViews, Guest Blog with 0 Comments

There’s been a lot of discussion recently in the UK about challenger banks. But what exactly constitutes a challenger bank? In the consumer space, for me it’s a bank that aims to take customers from the big names by doing something different around service delivery. That could be a digital focus enabling customers to do […]

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Friction and frustration in payments

Friction and frustration in payments

Written by on July 9, 2014 in BillingViews, Guest Blog with 0 Comments

A recurrent payments theme for me is around payments being an enabler, not a barrier, to the consumption of goods and services. Unfortunately all too often it is a barrier and this results in consumer frustration and even worse, transaction abandonment, especially online. But payments friction is much deeper and extends right through the way […]

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Omnichannel Banking:  An Eye Towards the Future

Omnichannel Banking:  An Eye Towards the Future

Written by on June 24, 2014 in BillingViews, Guest Blog with 0 Comments

Banks are quickly moving their focus away from traditional methods of sales and servicing.   Money is no longer being spent building branches, but rather on closing their doors.  With the typical customer no longer needing to visit their local bank to cash their payroll check, this makes plenty of sense. Consumers are visiting brick […]

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Telcos could take a self-service page from banks

Telcos could take a self-service page from banks

Written by on June 19, 2014 in BillingViews, News with 0 Comments

While telcos have been late to the self-service party, other industries have enthusiastically jumped on the bandwagon in an effort to retain customers, keep them happy and, most importantly, keep them from jumping ship. Both telcos and cable operators routinely offer self-installation kits for customers to set up their own broadband and even apps that […]

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Banking on a personal touch

Banking on a personal touch

Written by on May 28, 2014 in BillingViews, Guest Blog with 2 Comments

Recently I’ve come across two very different approaches to making retail banking more personal. I attended an event organised by RBS to garner feedback on their plans for Williams & Glyn when it is hived off from RBS. CEO designate John Maltby outlined his ideas for moving decision making back into branches, via empowered bank […]

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UK mobile payments via Paym after launch this week

UK mobile payments via Paym after launch this week

Written by on April 30, 2014 in BillingViews, Guest Blog with 0 Comments

This week marked the launch of Paym, the mobile phone number based person-to-person payment platform backed by the Payments Council. To use Paym consumers register their mobile phone number with their bank and can then receive funds direct to their bank account via that number. Payments to other individuals are initiated via an existing mobile […]

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In banking, what attracts those crucial Generation Y customers?

In banking, what attracts those crucial Generation Y customers?

Written by on April 28, 2014 in BillingViews, News with 0 Comments

The generation that is referred to as Generation Y, Gen Y, Millenials is becoming increasingly important in almost every market. Born between the 1980s and 2000, this is the first generation for whom the mobile is the natural access point to, well, anything. This is the generation that we used to talk about at conferences […]

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Banking chaos is back, but this time in a good way – maybe

Banking chaos is back, but this time in a good way – maybe

Written by on April 3, 2014 in BillingViews, News with 0 Comments

 With everyone from start-ups to serious giants elbowing each other for an advantage in the mobile payments space, the pace of the change is eye watering. The British Banking Association (BBA) has announced that bricks and mortar branches are crumbling faster than they thought, and mobile transactions are soaring. Users were busy doing 18.6 million […]

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Are ‘challenger’ banks the future of UK banking?

Are ‘challenger’ banks the future of UK banking?

Written by on March 24, 2014 in BillingViews, Guest Blog with 0 Comments

The next couple of years will represent something of a landmark in UK banking – a reversal of the steady consolidation in banking and the launch of what have been termed ‘challenger’ banks. Whilst the UK has seen a fair amount of competition over the past 20 years or so in areas like savings accounts […]

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Trust in mobile payments: a critical factor

Trust in mobile payments: a critical factor

Written by on March 4, 2014 in BillingViews, Guest Blog with 1 Comment

There’s plenty of criticism pointed at banks for being slow to move in the mobile payment space (estimated to grow from $18 billion in 2012, to $117 billion in 2017).  Investment in mobile payment is climbing yet banks remain largely on the sidelines. There are plenty of reasons why banks are not among the crowd […]

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