Tag: Benchmarking
Benchmarking is funny. At least the discussions around benchmarking exercises can be funny. One such, at the recent ETIS Gathering, was about cash. While the majority of operators around the table were comparing notes about how quickly they could get the money from payments allocated to customer account, one was sitting and smiling quietly to himself. […]
Benchmarking is a subject that generates boredom and excitement in almost equal measure. For vendors, part of whose job is to stare into the future and figure out what platforms we will need to be able to deliver services, it is probably the former. For operators, it is probably a big part of how they run […]
There is still a division between operator and vendor thinking. This is actually a good thing. Part of a vendor’s job is to keep his eye on the horizon and help the market figure out how we will charge for the new stuff. Operators, on the other hand, are just trying to get bills out, […]
“The bill is the physical representation of all the sins of the company,” so said management consultant and friend of BillingViews, Linda Gimnich. The brave thing, then, is to actually measure how good your billing process is. When the Global Billing Association was in existence, it ‘hosted’ an annual Billing Benchmarking survey. It was one […]
Recent Comments