Tag: bill shock

MTN has novel way of managing bill shock

MTN has novel way of managing bill shock

Written by on January 24, 2017 in Billing & Payments, Guest Blog with 0 Comments

The combination of 4G/LTE smartphones triggers MTN bill shock warning. The MTN bill shock campaign is a call to subscribers to manage their data better. MTN says rapidly depleting data and bill shock are due to increased usage of social media and streaming platforms on mobile devices, as well as faster network speeds due to […]

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€78,000 roaming bill makes for very expensive holiday

€78,000 roaming bill makes for very expensive holiday

Written by on April 11, 2016 in Billing & Payments with 0 Comments

A few days’ holiday in the Dominican Republic have landed an Avignon (France) estate agent with a bill for nearly €78,000 roaming charges  – and seen his telecoms operator, Bouygues, cut his business phone lines. In an article published in Connexion (France’s English Language Newspaper), Vincent Lahousse claimed he and his family had not made any calls, […]

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Australian operators must prevent bill shock with real-time alerts

Australian operators must prevent bill shock with real-time alerts

Written by on October 5, 2015 in Guest Blog with 0 Comments

The Australian Communications Consumer Action Network (ACCAN) is calling on all the nation’s operators to introduce real-time usage alerts to protect consumers from bill shock. From ACCAN media release.. The ACCAN CEO Teresa Corbin said “Consumers not realising there can be a two day delay in the data usage notifications could easily use a gigabyte […]

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Small company landed with £12,000 phone bill

Written by on April 20, 2015 in BillingViews, Snippets with 0 Comments

A north-east business (UK) was left with a £12,000 bill after its telephone system was hacked. Bosses at Premier Fixing Solutions and Construction have told of their frustration after illicit calls were made from their phones. Bill Young and Keith Scott said they first knew something was wrong when they tried to dial externally on […]

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‘Bill shock’ warnings can leave consumers worse off

‘Bill shock’ warnings can leave consumers worse off

Written by on April 14, 2015 in BillingViews, Features with 0 Comments

Policies that push mobile carriers to alert customers when they’re about to exceed their plan limit are supposed to make things better for consumers. But just the opposite may be happening, says a study from faculty at the University of Toronto’s and Boston College. It shows that such warnings can be more costly, because cellphone companies […]

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Bill shock caused by smiley?

Bill shock caused by smiley?

Written by on April 10, 2015 in Guest Blog with 0 Comments

Have you ever left a smiley 🙂 or other emoticon at the end of a text message? Maybe you need to check your handset and your tariff before you do, warns British consumer website MoneySavingExpert.com. After being warned by readers, they wrote a brilliant article which elegantly explains how unanticipated interdependencies between systems can lead to […]

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How long must we suffer bill shock

How long must we suffer bill shock

Written by on March 23, 2015 in BillingViews, Opinion with 0 Comments

We really should be beyond bill shock. And yet stories like this appear that make us hold our heads in our hands. Indeed the BillingViews team sympathise to such an extent, the head actually hurts. Getting a bill for £15,000 with no explanation and a request for payment is not acceptable. A £15,000 bill will […]

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Bill shock knows no boundaries

Bill shock knows no boundaries

Written by on December 11, 2014 in BillingViews, News with 0 Comments

If your credit card is stolen, you’re generally not responsible for errant charges even if they took place prior to when you reported your card missing. However, that courtesy doesn’t appear to extend to mobile phones, as several Vodafone customers recently learned the hard way. Several tourists who had traveled from the UK to Barcelona, […]

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Bill shock at 30,000 feet

Bill shock at 30,000 feet

Written by on November 20, 2014 in BillingViews, Opinion with 0 Comments

Just when we you thought we had been saved from the scourge of bill shock stories in the press comes news that an airline passenger was stung $1711.64 for using the Wi-Fi service on a Singapore Airlines flight. The passenger, Jeremy Gutsche, signed up for a 30MB package costing $28.99 but earned himself the massive […]

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Sky-high bill shock

Sky-high bill shock

Written by on November 17, 2014 in Opinion with 0 Comments

Just when we you thought we had been saved from the scourge of bill shock stories in the press comes news that an airline passenger was stung $1711.64 for using the Wi-Fi service on a Singapore Airlines flight. The passenger, Jeremy Gutsche, signed up for a 30MB package costing $28.99 but earned himself the massive […]

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