Tag: billing
The debate over whether the bill is dead took an interesting turn today as BT Group chooses Brite:Bill as its billing communications platform provider. The aim, according to BT Group is to transform customer invoices into personalised, interactive communications delivered in the channel of the customer’s choice. Billing communications will be customised with an engaging […]
With all the controversies surrounding inaccurate bills and bill shock, the need to overhaul billing communications is increasingly well understood among organisations. However, this isn’t just a technical issue. Getting the design of a bill right makes the bill easier to understand, more attractive to read and results in real business benefits. Why taking a […]
Oh good, yet another maturity model! Yes, but this one, like the good ones out there, delivers not only a suggestion of the problems we face in fulfilling customer orders, but also suggests a roadmap to address the interdependencies and rising complexities in achieving various levels of delivery and customer experience. Fulfilment, what is it? […]
“We’ve spent zillions of dollars on BSS but who is in need of a bill?” This was the question asked by KPN CTO Eric Hoving during a panel discussion at the recent TMF Live event in Nice. This is not a new question. There’s been a lot of debate going on for the last 5 years […]
Someone once said that ‘it all comes back to billing’. That someone was the CEO of a new entrant into the North American wireless market. While billing has now broadened in scope, it still holds true. Now you might say ‘it all comes back to Smart Charging and Payments’. The ETIS Smart Charging and Payments […]
Policy Control has spent too long on the sidelines. This week, the 7th edition of the Policy Control event took place in Berlin. While I am usually in attendance at this event, this year I couldn’t make it, but I was asked to judge this year’s awards. The process got me thinking about the challenges […]
There is a sentiment out there that says billing is boring. There is also a sentiment out there that says that when things go wrong, they become interesting again. So with billing. Last week we saw a frankly shocking – no, we did not say made up – report that billing is in a terrible mess, […]
It seems, shockingly, that operators are no more on top of the billing systems mess than they were some years ago. In fact, the situation, according to a recent survey by Mobile Europe, has got dramatically worse. The reason for the mess, according to the report, is that telecoms has grown by acquisition rather than […]
Catching up with Openet CEO, Niall Norton (NN) is always a thought provoking half hour, but it turned out we were six months late for this particular rendez-vous. However, rendez-vous we did, just ahead of the MWC in Barcelona. Our mission: to sort the fact from the hype. DisruptiveViews (DV): Niall, good to talk to […]
Billing is still causing major problems for operators and their customers. The latest to fail is UK company EE, which has been handed out a £2.7 million fine by regulator Ofcom. The fine is over ten times the amount that EE overcharged their customers. Many billing professionals will look at this story and raise their […]
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