Tag: billing

Ah, when billing was young, and the digital telco a twinkle in the eye

Ah, when billing was young, and the digital telco a twinkle in the eye

Written by on October 28, 2016 in Opinion with 1 Comment

We have written much over the years about whether billing is dead, dying or just getting on a bit. It is strange that ever since it sprang onto the conference stage in the 1990s, windswept and interesting, we have been trying to change its name. When we set up the short lived European Billing Association (lasted three […]

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Vodafone UK fined record amount for billing irregularities

Vodafone UK fined record amount for billing irregularities

Written by on October 26, 2016 in Billing & Payments, News with 0 Comments

LONDON (Reuters) – Britain has fined Vodafone a record 4.6 million pounds ($5.60 million) for “serious and sustained” customer failures, including not updating accounts when mobile phone users topped up their credit to make calls. Vodafone, the world’s second-largest mobile operator, also failed to act quickly enough to identify or address the problems, the regulator […]

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Telstra does it again – marketing malfunction or billing blunder?

Telstra does it again – marketing malfunction or billing blunder?

Written by on October 3, 2016 in Billing & Payments, Opinion with 0 Comments

It is, perhaps, unfair to pick on one particular telco suffering from billing issues, but Telstra has done it again. Hot on the heels of very public outages and PR disasters, Telstra now seems to have made an unforced error, of the most basic kind. Their web site said that customers on their L Plan would […]

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Is billing swimming for its life, treading water or simply sinking?

Is billing swimming for its life, treading water or simply sinking?

Written by on August 11, 2016 in Billing & Payments, Opinion with 8 Comments

When things go quiet in any telecoms’ industry sector it’s usually a sign that something is either dying or about to undergo an extreme makeover. When it comes to BSS and billing, in particular, it is even more difficult to determine what’s really happening in the inner sanctum. Of course, the software vendors will tell […]

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What do butterflies and spaceships have to do with BSS?

What do butterflies and spaceships have to do with BSS?

Written by on August 9, 2016 in Billing & Payments, Opinion with 1 Comment

“I’m usually very cautious when it comes to analyst and press briefings that involve travel and hospitality. They often leave me with a feeling that I have been compromised in some way and that I need to produce something positive to show respect and thanks to the vendor involved. I’m told this anxiety wears off […]

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Billing and customer care also strategically important for energy retailers

Billing and customer care also strategically important for energy retailers

Written by on August 1, 2016 in Billing & Payments, Features with 0 Comments

As retail energy providers vie for leadership in competitive markets, a good billing and customer care operation has never been more vital. The latest research among competitive energy retailers shows that 70 percent see their billing and customer care solutions and operations as key enablers for their business strategies. Suppliers identify a wide range of business […]

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Vodafone needs to learn customer service, fast

Vodafone needs to learn customer service, fast

Written by on April 28, 2016 in Billing & Payments, Opinion with 0 Comments

It is interesting to note that when it comes to customer scoring of mobile phone companies in the UK, those that have no network come out top. In a recent Ofcom survey, GiffGaff comes out top with 79 percent, four stars for customer service and five stars for value for money. Vodafone, on the other […]

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Billing is still key to customer experience – do not round up

Billing is still key to customer experience – do not round up

Written by on April 5, 2016 in Opinion with 0 Comments

Billing discussions of a few years ago sometimes focused on the thorny issues of rounding. If you called your mother and your call lasted 55 seconds, then your phone company would probably round up to a minute. This does not sound like much but multiply that by the number of customers doing this and it […]

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Charging – actually everything – is changing

Charging – actually everything – is changing

Written by on March 7, 2016 in Billing & Payments, Opinion with 1 Comment

According to recent surveys by real-time specialist, Openet, charging – and more importantly organisations’ approach to it – is changing fast. Join our webinar on Wednesday 9th March to find out just how much, and what the implications are. To read the paper that summarises the surveys, click here. Finally, it seems, telcos have moved […]

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Are CSPs fostering apathy among their customers?

Are CSPs fostering apathy among their customers?

Written by on February 15, 2016 in Billing & Payments, Guest Blog with 1 Comment

The author is Alan Coleman, CEO of Brite:Bill I love my phone, I look at it 70-80 times a day, according to a survey I read recently. But when it comes to my network? The best emotion I can muster is indifference. I lost my phone recently and I lost my ability to know the […]

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