Tag: billing

As the telco goes digital, billing must go too

As the telco goes digital, billing must go too

Written by on January 28, 2016 in Billing & Payments, Opinion with 0 Comments

In the last few months it seems that the telco world has gritted its teeth. The digital revolution has come. For a long time, there was the usual telco attitude, one that Douglas Adams described as putting up a ‘somebody else’s problem field.’ That, it seems, has changed. In fact, according to a vendor of […]

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Billing legacy still a barrier to being digital

Billing legacy still a barrier to being digital

Written by on January 8, 2016 in Billing & Payments, Opinion with 0 Comments

Call us cynical, but when a senior company executive, commenting on a billing problem, says ‘we have reviewed the incident and associated processes to rule out a recurrence,’ you have to smile. You know, you just know, that some patch has been, chewing gum-like, applied to some system, somewhere. And heads have probably been bashed together. […]

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npower billing failure affected 500,000 people

npower billing failure affected 500,000 people

Written by on December 18, 2015 in BillingViews, News with 0 Comments

npower’s billing issues affected over 500,000 customers between September 2013 & December 2014. npower failed to handle complaints effectively within a reasonable timeframe. Since Ofgem’s intervention, npower’s performance has improved, but it must continue to demonstrate improvements to its customers. First investigation to be concluded under Ofgem’s principles-based domestic Standards of Conduct requiring suppliers to […]

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Survey finds unhappiness in pricing and payment processes

Survey finds unhappiness in pricing and payment processes

Written by on November 16, 2015 in BillingViews, News with 0 Comments

A new survey by Cerillion Technologies, a provider of billing, charging and customer management systems, polling the views of more than 200 senior decision-makers in organisations across EMEA, has found widespread unhappiness among businesses with their existing pricing and payment processes. 67 percent of respondents said there were drawbacks with their current approach, an alarming […]

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Has billing really become boring?

Has billing really become boring?

Written by on November 12, 2015 in BillingViews, Opinion with 3 Comments

Is it just me or has billing become boring? I never thought I’d say that but, quite frankly, apart from the occasional billing shock headline the whole billing thing has become rather mundane. Maybe it’s because we have become so good at it that the challenges of billing in years gone by have all been […]

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‘Pay Now,’ billing and legacy marketing

‘Pay Now,’ billing and legacy marketing

Written by on October 23, 2015 in BillingViews, Opinion with 0 Comments

There is a lot of attention, suddenly, about ‘Pay Now’ and the end of billing as we know it. As others have mentioned, the arguments have been around for years. The merger of prepaid and post paid, balance management, the need to choose when and how to pay have all been discussed – at length. As […]

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ETIS Gathering, benchmarking and billing

ETIS Gathering, benchmarking and billing

Written by on October 21, 2015 in BillingViews, Opinion with 1 Comment

Benchmarking is funny. At least the discussions around benchmarking exercises can be funny. One such, at the recent ETIS Gathering, was about cash. While the majority of operators around the table were comparing notes about how quickly they could get the money from payments allocated to customer account, one was sitting and smiling quietly to himself. […]

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AT&T introduces innovative BYOD billing options

Written by on September 15, 2015 in BillingViews, Snippets with 0 Comments

AT&T has introduced a new billing option for its Work Platform customers by introducing AT&T Work Data Rate Plans allowing businesses to add an additional data rate plan to an employee’s personal device. This makes it easier for business to move employees to a bring-your-own-device (BYOD) platform. Employees can keep personal and work activities separate with this […]

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Pay for video by the minute

Pay for video by the minute

Written by on August 26, 2015 in BillingViews, Snippets with 0 Comments

Vodacom South Africa announced a new way to watch video on mobile devices. Video Play is an app that uses spare network capacity to download and cache selected video content at a reduced cost. Users pre-select their content, which is then downloaded during low-demand periods (typically overnight). Rather than billing per unit of data, Video […]

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Ready for the IoT? Did Billing get the memo?

Ready for the IoT? Did Billing get the memo?

Written by on August 24, 2015 in BillingViews, Opinion with 0 Comments

The battle for dominance in the IoT is hotting up. Last week, Google launched its innocent sounding Wi-Fi home hub. As many pointed out, faster than lab download speeds, it is clearly a play to seamlessly control the entire home environment. The operators, we thought, were being pushed aside in the lucrative home environment. Several […]

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