Tag: billing

For billing, VAT regulations cause confusion

For billing, VAT regulations cause confusion

Written by on August 20, 2015 in BillingViews, Guest Blog with 0 Comments

New VAT legislative changes came into force on 1 January 2015 for electronically supplied services/digital products. If you are not supplying these types of services to consumers (non-VAT registered) persons, then this change should not affect you for the most part. If you are supplying digital services, then you need to be aware of the […]

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Is the future of billing – evolution, revolution or devolution?

Is the future of billing – evolution, revolution or devolution?

Written by on August 13, 2015 in BillingViews, Opinion with 4 Comments

Billing used to be the center of the BSS universe. At least that’s what I used to think. Nowadays I’m not even sure whether it’s just a distant planet or even in the same galaxy! What used to be deemed the crown jewel of every telco operator, billing is hardly mentioned these days, seemingly overwhelmed […]

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Revenue Management – a new (old) definition

Revenue Management – a new (old) definition

Written by on July 9, 2015 in BillingViews, Opinion with 0 Comments

In all the time I have been around the telecoms industry we have been trying to get rid of the word ‘billing.’ The Executive meeting that followed the formation of the European Billing Association discussed it at length, and ironically, immediately changed its name to the Global Billing Association. The argument for changing it was that […]

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Regulator investigates Vodafone for billing inaccuracy

Regulator investigates Vodafone for billing inaccuracy

Written by on July 1, 2015 in Guest Blog with 1 Comment

Ofcom, the UK communications regulator, has announced an ‘own-initiative investigation’ into Vodafone’s compliance with regulations relating to billing accuracy and complaints handling. Details are scarce, but the regulator’s official announcement states that the investigation was prompted by complaints received from customers. No telco has ever been punished by Ofcom for issuing inaccurate bills. The relevant […]

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Redknee buys Orga and the killing of billing

Redknee buys Orga and the killing of billing

Written by on June 24, 2015 in BillingViews, Opinion with 3 Comments

Redknee CEO, Lucas Skoczkowski is a brave man. Highly respected in Canada, his acquisition of NSN’s BSS assets in late 2012 was seen as brave, for sure, but there were questions. NSN had 130 communications service providers as customers, including half of the top mobile operators in the world. The problem was that the technology […]

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Good news for billing

Good news for billing

Written by on June 19, 2015 in BillingViews, Opinion with 0 Comments

Against the background of (our own) depressing analysis of the mobile communications market comes some encouraging news. Research house Infonetics has published its findings on the state of the billing and charging market and found it in rude health. According to the report, the billing market was worth $3.1 billion worldwide in 2014 and will grow […]

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EE tops UK consumer phone and broadband complaints

Written by on May 13, 2015 in BillingViews, Snippets with 0 Comments

EE is the most complained-about phone and broadband provider in the UK, according to regulator Ofcom. Complaints against the UK’s largest mobile operator related to topics ranging from line faults, service and provision issues to bill problems. Virgin Media had the lowest number of complaints, followed by Sky. Read full story here…

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Verizon, Sprint to pay $158m over unauthorised phone charges

Verizon, Sprint to pay $158m over unauthorised phone charges

Written by on May 13, 2015 in BillingViews, News with 0 Comments

WASHINGTON (Reuters) – Verizon Communications Inc will pay $90 million (£57.3 million) and Sprint Corp will pay $68 million to settle U.S. government probes into unauthorised charges tacked onto their customers’ phone bills, federal agencies said on Tuesday. The settlements are the latest in the government’s push against the practise known as cramming, in which […]

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Scary slides, Guinness and a great billing session

Scary slides, Guinness and a great billing session

Written by on April 27, 2015 in BillingViews, Opinion with 0 Comments

There were just two scary slides at last week’s Billing and Revenue Management meeting, hosted by Openet, in Dublin. But they were very scary, as two operators described the pain and joy (not so much joy) they were going through as they undertake major transformation programmes. At certain points, the atmosphere in the meeting resembled […]

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A lively billing debate comes to Dublin

A lively billing debate comes to Dublin

Written by on April 21, 2015 in BillingViews, Opinion with 0 Comments

Thursday and Friday this week sees the ETIS Billing and Revenue Management Group meeting in Dublin. Hosted this time by Openet, we are looking forward to continuing some of the lively debate that this group generates. Last time, there was a deep discussion about whether customers want bills, which turned into several articles, many comments […]

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