Tag: billing

‘Billing is a disaster’ say industry leaders

‘Billing is a disaster’ say industry leaders

Written by on March 12, 2015 in BillingViews, Guest Blog with 0 Comments

“Billing is a disaster.” This was the response from a senior vice president of a leading cloud communications provider when asked about ease of interfacing to operators’ BSS during a panel discussion at MWC 2015 last week. A few years ago if someone had said such a thing at a conference session at MWC there […]

Continue Reading

Billing transformation that led to $2.7 billion write-off

Billing transformation that led to $2.7 billion write-off

Written by on February 9, 2015 in BillingViews, Features with 0 Comments

If you thought telecoms operators were the only ones to suffer from the big billing glitches that catch the attention of the press and alienate customers you’d be very wrong. Even statutory bodies can get it badly wrong, and with serious financial implications as this story from South Africa illustrates. IT Web reported that four […]

Continue Reading

Better billing is fuelled by disruptive views

Better billing is fuelled by disruptive views

Written by on February 2, 2015 in BillingViews, News with 0 Comments

We have merged BillingViews and DisruptiveViews. The reasons are very simple. With billing at the core of every business, you need to be ready for new challenges. If you work on billing strategy, you should spend at least 75 percent of your time looking at what those challenges will mean. By doing this you will stand […]

Continue Reading

Google goes boldly – virtually

Google goes boldly – virtually

Written by on January 26, 2015 in BillingViews, Opinion with 3 Comments

There has been speculation recently that Google is already a communications provider, competing for the broadband accounts of a great swathe of customers in the US. It is also playing a game of chess in the payments game, where, according to industry sources it is about to buy the company that rhymed with crisis, ISIS, […]

Continue Reading

A bank that pays its customers

A bank that pays its customers

Written by on December 4, 2014 in BillingViews, News with 1 Comment

How many banks do you know that share their massive profits with their customers? None? Well now we can add one to that lonely list. Tigo Pesa, a mobile money service of Tanzanian operator Tigo, is sharing its profits with individual customers as well as the agents who take money from customers and credit their […]

Continue Reading

My favourite KPI

My favourite KPI

Written by on November 27, 2014 in BillingViews, Opinion with 0 Comments

There is still a division between operator and vendor thinking. This is actually a good thing. Part of a vendor’s job is to keep his eye on the horizon and help the market figure out how we will charge for the new stuff. Operators, on the other hand, are just trying to get bills out, […]

Continue Reading

Consumers don’t want bills – how about a receipt?

Consumers don’t want bills – how about a receipt?

Written by on November 14, 2014 in BillingViews, Opinion with 1 Comment

The discussion around whether consumers want bills has been short, sharp and is continuing as we speak. The conclusion seems to be “of course consumers don’t ‘want’ bills,” but “they are a necessary evil, and the fact that they have bought something gives them certain statutory rights that need to be fulfilled by the supplier.” […]

Continue Reading

Consumers still don’t want bills

Consumers still don’t want bills

Written by on November 4, 2014 in BillingViews, News with 0 Comments

This piece from Market Strategist Hugh Roberts started life as a comment on the previous piece, Consumers don’t want bills – we decided it deserved a proper airing as an article in its own right. Of course consumers don’t ‘want’ bills. However, the fact that they have bought something gives them certain statutory rights that […]

Continue Reading

Do consumers want a bill?

Do consumers want a bill?

Written by on October 29, 2014 in BillingViews, Opinion with 12 Comments

In a slightly surreal session at the recent ETIS Community Gathering in Budapest, the Billing and Revenue Management group decided that consumers no longer want bills. If they ever did. The discussion title was ‘bill formats and the opportunities for customer experience.’ During such a session, which you would be forgiven for thinking was about […]

Continue Reading

A dose of reality in Budapest

A dose of reality in Budapest

Written by on October 22, 2014 in BillingViews, News with 2 Comments

While one half of the industry talks of SDN and NFV, not to mention LTE, the other half is trying to get bills out of the door, accurately and on time. While cutting costs. After the common session at the recent ETIS Community Gathering in Budapest, the audience broke up into working groups to get […]

Continue Reading

Top