Tag: Bills

Are CSPs fostering apathy among their customers?

Are CSPs fostering apathy among their customers?

Written by on February 15, 2016 in Billing & Payments, Guest Blog with 1 Comment

The author is Alan Coleman, CEO of Brite:Bill I love my phone, I look at it 70-80 times a day, according to a survey I read recently. But when it comes to my network? The best emotion I can muster is indifference. I lost my phone recently and I lost my ability to know the […]

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Bills and customers – is the relationship dead?

Bills and customers – is the relationship dead?

Written by on March 13, 2015 in BillingViews, Opinion with 0 Comments

It seems the reason consumers do not want bills is that they hate them. According to a survey by Dublin based billing company BriteBill, customers believe there is more chance of aliens walking amongst us than there is of getting a customer focused bill. One third of the survey, which involved 40 CSPs and 1,000 […]

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Customers paying bills via mobile

Customers paying bills via mobile

Written by on January 13, 2015 in BillingViews, Opinion with 0 Comments

When we focus on mobile we tend to lean towards payments – and rightly so, since NFC based payments will be worth $130 billion by 2020, according to Strategy Analytics. But a survey conducted by Fiserv towards the end of 2014 shows that more households are paying regular bills via their mobile device. The trend […]

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Consumers don’t want bills – how about a receipt?

Consumers don’t want bills – how about a receipt?

Written by on November 14, 2014 in BillingViews, Opinion with 1 Comment

The discussion around whether consumers want bills has been short, sharp and is continuing as we speak. The conclusion seems to be “of course consumers don’t ‘want’ bills,” but “they are a necessary evil, and the fact that they have bought something gives them certain statutory rights that need to be fulfilled by the supplier.” […]

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Consumers still don’t want bills

Consumers still don’t want bills

Written by on November 4, 2014 in BillingViews, News with 0 Comments

This piece from Market Strategist Hugh Roberts started life as a comment on the previous piece, Consumers don’t want bills – we decided it deserved a proper airing as an article in its own right. Of course consumers don’t ‘want’ bills. However, the fact that they have bought something gives them certain statutory rights that […]

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Do consumers want a bill?

Do consumers want a bill?

Written by on October 29, 2014 in BillingViews, Opinion with 12 Comments

In a slightly surreal session at the recent ETIS Community Gathering in Budapest, the Billing and Revenue Management group decided that consumers no longer want bills. If they ever did. The discussion title was ‘bill formats and the opportunities for customer experience.’ During such a session, which you would be forgiven for thinking was about […]

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